IT process manager (CMDB)

We are looking for an IT Process Manager to strengthen Service Management across Outokumpu IT. You will own and develop the CMDB and CSDM framework, improve data quality and governance, and advance harmonized ITSM processes in a multivendor environment. Main responsibilities Own and continuously develop CMDB and CSDM governance, standards and operating models. Ensure CMDB data quality, ownership, accountability and lifecycle management. Drive consistent modelling of services, applications and technology according to CSDM principles. Monitor CMDB health and CSDM maturity, leading improvements and remediation. Act as a CMDB and CSDM subject-matter expert for IT and business stakeholders. Lead selected service management processes, including documentation, implementation, training and continuous improvement. Promote harmonized ITSM processes and improvements through AI, automation, integrations and better data sources. Position requirements Relevant academic degree or equivalent qualifications. At least 3–4 years of ServiceNow experience, including extensive hands-on CMDB work and practical CSDM implementation experience. ITIL 4 Foundation certification or equivalent IT Service Management experience; knowledge of Scrum or DevOps is an advantage. Strong analytical, process-design and leadership skills, with the ability to operate in a matrix organization. Fluent English and excellent communication, facilitation and relationship-building skills. What we offer An international, diverse and collaborative working environment A flexible 50/50 hybrid working model Competitive salary and benefits (personel fund, ePassi etc.) The position can be based at any main Outokumpu location in Europe. Some travel, primarily within Europe, may be required. Please submit your application and CV in English through our Careers page by 18 October 2026 . Applications are reviewed continuously, and the position may be filled before the closing date. The selected candidate must pass security clearance vetting and a health check, including drug testing, before employment begins. For more information about the position, please contact Head OF Service Management Office Alina Kelo via email: alina.kelo(at) The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment