IT Project Manager

Job description

Job Description Position Summary The IT Project Manager will play a critical role in improving execution, scalability, and operational maturity across the IT organization. Reporting directly to the CIO and supported by the Corporate PMO, this role partners closely with business leaders, IT leadership, and external vendors to plan, deliver, and operationalize technology initiatives. This is a hands-on, problem-solving role suited for an individual with a strong “fixer” mindset—someone who can bring structure where it doesn’t yet exist, stabilize delivery, and progressively introduce fit-for-purpose standards, tools, and playbooks without creating bureaucracy. In practice, this role operates as a delivery leader and internal chief of staff for the CIO, balancing project execution, change management, vendor coordination, and process improvement across IT. Essential Duties & Responsibilities Project & Delivery Management: Lead end-to-end planning and delivery of IT initiatives in partnership with business stakeholders, ensuring clarity on scope, priorities, dependencies, risks, and outcomes. Facilitate pragmatic project governance appropriate to the organization’s informal project management culture. Coordinate delivery across application, data, infrastructure, and vendor teams where responsibilities span multiple functions. Track milestones, risks, and decisions; proactively remove blockers and escalate issues when required. Produce concise, executive-ready status updates focused on progress, risks, value delivery, and next actions. Change Management & Solution Enablement Partner with business and IT leaders to ensure solutions are implemented effectively—not just delivered technically. Support solution rollout planning, readiness assessment, adoption activities, and transition to operations. Ensure roles, responsibilities, and process changes are clearly understood and documented as part of delivery. Process Engineering & Playbook Development Design and document scalable delivery processes, templates, and playbooks to improve IT execution consistency over time. Identify and introduce fit-for-purpose tools for planning, tracking, communication, and delivery governance—balancing rigor with agility. Continuously improve delivery practices based on lessons learned, delivery challenges, and organizational maturity. Vendor & Partner Management Act as a coordination and control point for IT vendors and implementation partners across active initiatives. Ensure vendor deliverables, timelines, and dependencies are transparent and aligned with internal capacity. Support contract execution, service expectations, and issue resolution in collaboration with IT and procurement leadership. Audit, Risk, and Governance Support Support internal and external audits related to IT initiatives, delivery controls, and process documentation. Ensure core delivery artifacts, approvals, and decision logs are maintained to an audit-appropriate standard. Help standardize lightweight governance practices that reduce operational risk without slowing delivery. Cross‑Functional Leadership & CIO Enablement Serve as a trusted partner to the CIO, helping translate strategy into executable initiatives. Engage regularly with department leaders (IT, Data, Finance, Operations, Compliance) to align priorities and sequencing. Support capacity planning, intake clarity, and prioritization across the IT portfolio. Qualifications & Skills Bachelor’s degree in information systems, business, or equivalent experience. 5–8+ years of experience in IT project, program, or delivery management in a complex, cross-functional environment. Proven ability to deliver outcomes in organizations with evolving or informal project management standards. Experience launching or facilitating a data governance framework is a plus. Strong experience working directly with senior leaders and executive stakeholders. Demonstrated success in leading initiatives without formal authority. Exceptionally organized with strong follow‑through. Proactive problem solver with a “figure it out and fix it” mindset. Comfortable navigating ambiguity and creating structure where none exists. Strong written and oral communication; able to translate complexity into executive‑level clarity. Influential relationship builder who earns trust quickly across functions. About Us iA American is a wholly owned subsidiary of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Working Condition, Physical and Mental Requirements Work is sedentary in nature and is performed in a traditional office environment with cubicles. Typically, the incumbent will sit comfortably while performing the work, with some walking, standing, bending and carrying of light items, such as papers, books, and files. Other physical demands in performing the essential functions of this position include: digital dexterity, hearing, seeing, and talking. Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt, and stay alert in a business environment. Some business travel required; up to 25%. Important Note This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. This job description is subject to change at any time. Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company iA American Warranty, L.P. Posting End Date 2026-11-30 About us iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.