IT Project Manager - Managed Services | Lisboa

Job description

We are looking for a mid‑senior IT Project Manager (5-8 years of experience) to join our EY Managed Services team . In this role, you will be responsible for managing and coordinating end‑to‑end service delivery projects and ongoing managed service engagements, ensuring operational excellence, client satisfaction, and continuous service improvement. You will act as the main point of contact between internal teams and clients, managing scope, timelines, risks, and resources in a fast‑paced, service‑oriented and client‑focused environment. Key Responsibilities Lead and manage IT Managed Services projects and service engagements from initiation through delivery and transition to steady‑state operations Act as the primary liaison with clients, ensuring clear communication, expectation management, and high levels of customer satisfaction Plan, monitor, and control project scope, schedule, budget, and quality, ensuring delivery aligned with agreed SLAs, KPIs, and service expectations Coordinate cross‑functional teams, including technical teams, operations, vendors, and internal stakeholdersIdentify, assess, and mitigate project and operational risks, escalating issues and proposing solutions when required Support and drive continuous improvement initiatives to enhance service efficiency, performance, and value delivered to clients Ensure proper governance, documentation, reporting, and adherence to EY methodologies and client requirements Support service transitions, onboarding of new clients or services, and change management activities within a Managed Services contextPrepare and present regular project status reports, service updates, and performance metrics to stakeholders Requirements Bachelor’s degree in Business Administration, Project Management, Information Systems, Engineering, or a related field 5 to 8 years of experience as a Project Manager in IT Services, Managed Services, or Service Delivery environments Solid knowledge of project management methodologies Proven experience managing multiple stakeholders and cross‑functional teams in international or matrix environments Good understanding of service delivery models, SLAs, KPIs, and operational governance Strong communication, stakeholder management, and problem‑solving skills Strong organizational skills with the ability to manage multiple priorities simultaneously Fluency in English, both written and spoken Nice to Have Project Management certification Experience working with global clients and distributed teams Background in IT Operations, Application Support, Infrastructure, or Cloud-based services Knowledge of ITIL or service management frameworks What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you. What working at EY offers EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around; Opportunities to develop new skills and progress your career; The freedom and flexibility to handle your role in a way that’s right for you. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Shape the future with confidence. About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions. Join us in building a better working world. Apply now! #LI-HYBRID