IT Project Manager/ Product Delivery Manager (English Speaking)

Job description

**ABOUT US:** At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech. With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value. From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies. **OUR FACTS & FIGURES:** - 23+ years of expertise - Gradion builds digital platforms & deep-tech solutions. - 3 continents: Asia, Europe and Africa. - 300+ specialists across 7 countries Vietnam, Singapore, Thailand, Saudi Arabia, Germany, Egypt and Australia. - 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer). - Vietnam’s Best IT Company - recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025). - ISO 27001. **The Short Version:** We aren't looking for a traditional status-checker or a ticket-passer. We need a hybrid operator: someone with the engineering sharp-mindedness of a Project Manager, the customer-first vision of a Product Owner, and the infectious energy of a team multiplier. At Gradion, you will be the connective tissue between our global clients and our engineering teams. You will translate complex, ambitious business ideas into clear technical roadmaps, protect project health, and keep the team pumped to build great software. ### What You'll Actually Do: **1. Own the Product Vision & Scope** - Shift from just executing tasks to understanding *why* we are building. You'll work directly with clients to refine their ideas into clear, high-value product requirements and actionable backlogs. - Navigate both Fixed-Price outcomes (keeping scope tight, margins healthy, and change requests fair) and Dedicated Team models (setting clear roadmaps, capacity planning, and continuous value flow). **2. Drive Execution & Clear the Path** - Build realistic, transparent delivery plans using agile practices that fit the project—not rigid process for the sake of it. - Call out risks early with solutions ready. You don't just send status reports; you make calls, push back when necessary, and guide clients to smart decisions. **3. Fire Up the Team & Culture** - Be the team's biggest advocate and energy driver. Create an environment where developers understand the bigger picture, feel supported, and take pride in what they ship. - Shield the team from unnecessary chaos while maintaining total transparency with stakeholders. **4. Leverage AI to Work at 10x Speed** - Integrate AI tools into your everyday workflow—from drafting scope docs and summarizing client meetings to analyzing project risks—allowing you to spend less time on admin and more time solving high-value problems. ### What Makes You Great for This Role: - **The Mindset:** You treat every project like your own product. You care about user experience, client satisfaction, and engineering quality in equal measure. - **The Track Record:** 5+ years navigating software delivery across different commercial models (Dedicated Teams & Fixed-Scope/Fixed-Price). - **Technical Fluency:** A degree in CS/IT or equivalent hands-on exposure. You can speak developer language, understand architecture trade-offs, and earn the respect of engineering teams. - **Radical Clarity:** Exceptional written and spoken English. You know how to communicate clearly with international clients across cultures without corporate fluff. - **High EQ & Grit:** You handle difficult client conversations with grace, keep cool under pressure, and bring positivity to the team room every day. - **Smart Efficiency:** You actively use AI tools to speed up routine work, but bring the human judgment needed to verify accuracy.