IT/Security Compliance Specialist

Job description

Device Management and Technical Support Set up, configure, maintain, and troubleshoot employee laptops, iPads, desktops, and related equipment. Prepare laptops for employee use, including installing Windows, configuring software, upgrading RAM, refurbishing devices, and completing basic hardware setup. Assist with onboarding and offboarding technology processes, including account setup, device preparation, access changes, and deactivation. Provide day-to-day technical support for employees experiencing hardware, software, device, connectivity, or access issues. Support iPad setup, deployment, configuration, monitoring, and troubleshooting. Manage equipment requests, replacement needs, and general device performance concerns. Support technical issues and coordinate repairs as needed for office equipment and security-related devices, including printers, doorbells, and cameras. Conduct quarterly employee surveys to assess the condition and performance of iPads, desktops, laptops, and other company technology. Maintain accurate records of assigned equipment, inventory, repairs, and device status. Mobile Device Management and Remote Access Implement, manage, and maintain mobile device management systems such as JumpCloud, Jamf, or similar platforms. Oversee centralized user and device management across company devices. Configure systems to allow remote lock, disable, or erase capabilities for lost, stolen, or compromised laptops and devices. Support remote assistance tools to troubleshoot employee technology issues. Manage patching and updates, including automated Windows updates and device security updates. Support improved device security, access control, and endpoint compliance. Assist with purchasing and inventory tracking within Jamf or related device management systems. Employee Ticketing and IT Support Processes Set up, manage, and monitor an employee IT ticketing system. Ensure employees have a clear process for requesting technical support, reporting issues, and requesting equipment. Track, prioritize, and resolve employee IT tickets in a timely and professional manner. Identify recurring issues and recommend process improvements or system changes to reduce future support needs. Software Systems and Vendor Management Provide software technical support for company systems and tools, including RingCentral and other operational platforms. Monitor software pricing, subscriptions, contracts, renewals, and vendor relationships. Assist in evaluating technology vendors and software tools for cost, effectiveness, compliance, and operational fit. Support planning and execution of IT-related software transitions, including the STEPS Behavioral Health domain transition project. Provide oversight of systems such as Techloq filtering, VPN, or similar web/content tools. Automation and Process Improvement Develop, maintain, and improve automation tools that reduce manual administrative work and increase operational efficiency. Maintain and run the monthly OIG Search automation, which checks STEPS providers to confirm whether they are permitted to bill Medicaid. Continue development and ongoing operation of the NPI Search automation, which checks STEPS providers’ NPIs in the Maryland Medicaid database for provider enrollment status. Identify additional opportunities for automation across IT, compliance, credentialing, operations, and administrative workflows. Document automation processes, schedules, outputs, and escalation steps. IT Security, Compliance, and Risk Mitigation Support HIPAA-conscious software oversight, technology risk mitigation, and secure computing practices. Assist in completing the annual IT and security risk assessment. Complete periodic access management audits to ensure appropriate access. Monitor and support network security considerations, including firewall-related needs and basic security controls. Help ensure employee devices, software tools, and access practices align with company security expectations. Support phishing awareness, safe computing practices, and employee education around technology risks. Coordinate with leadership on security-related IT projects, vulnerabilities, and improvement plans. Communication and Employee Education Prepare a quarterly IT newsletter for employees covering topics such as phishing awareness, safe computing practices, device care, technology updates, and how to contact IT for support. Communicate technical information to employees in a clear, approachable, and professional manner. Create or maintain basic IT documentation, guides, checklists, and employee instructions as needed. IT Project Support and Oversight Oversee or assist with IT projects that improve company systems, security, efficiency, and employee support. Support planning for the STEPS Behavioral Health domain transition. Coordinate timelines, tasks, and communication for assigned technology projects. Identify risks, dependencies, and resource needs for IT initiatives.