IT Security & Network Engineer

Job description

About the role We are seeking a skilled and detail-oriented IT Security | Network Engineer to oversee the management, configuration, and optimization of our network infrastructure, with a strong focus on vendor-managed platforms, user access controls, and system integrations. This role will ensure secure, reliable, and efficient network operations by coordinating with third-party providers, maintaining robust access policies, and proactively monitoring performance and security. This role is in-person/on-site at our office in Calabasas, CA. What you'll do Network & Vendor Platform Management Administer and maintain vendor-provided network and security platforms (e.g., firewalls, VPN gateways, SD-WAN solutions, monitoring tools). Serve as the primary technical liaison between the company and network service vendors. Oversee upgrades, patches, and configuration changes in coordination with providers. Review and evaluate vendor SLAs to ensure service levels meet business requirements. User Access & Security Administration Manage network user provisioning, role-based access controls, and permissions in line with security policies. Regularly audit and update access privileges to maintain compliance with internal controls and regulatory standards. Support implementation of multi-factor authentication, SSO, and identity management integrations. Network Performance & Monitoring Monitor network performance, availability, and capacity using vendor tools and internal systems. Identify and troubleshoot connectivity, latency, and bandwidth issues across platforms. Work with vendors to resolve incidents and perform root cause analysis. Compliance & Documentation Maintain detailed documentation for network configurations, access rights, vendor contacts, and change management activities. Ensure compliance with cybersecurity frameworks, internal policies, and applicable regulations. Contribute to incident response and disaster recovery planning. Collaboration & Continuous Improvement Partner with IT, Security, and Application teams to support business projects requiring network changes or integrations. Recommend enhancements to network architecture for scalability, security, and performance. Stay informed about emerging network technologies, security trends, and vendor offerings. Requred Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 3–5 years of experience in network engineering, with direct vendor platform management exposure. Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, VPNs). Experience with enterprise firewalls, VPN solutions, and network access control systems. Familiarity with identity management, SSO, and MFA solutions. Excellent troubleshooting and analytical skills. Strong documentation and communication abilities. Help Desk / End-User Support (Ticketing System) Serve as Tier 2–3 escalation for complex user support issues related to connectivity, authentication, or access. Manage help desk ticket flow, ensuring timely and effective resolution. Support onboarding/offboarding processes, including device provisioning, SSO configuration, and permissions management. Provide friendly, efficient technical support while maintaining excellent communication with end-users. Reside (or plan to reside) in close commuting range to our Calabasas office. Key Competencies Vendor relationship management Security-first mindset Detail-oriented and methodical Problem-solving and critical thinking Ability to work both independently and collaboratively Preferred Qualifications Experience in regulated industries (e.g., finance, healthcare, insurance). Certifications such as CCNA, CCNP, CompTIA Network+, or equivalent. Experience with cloud networking (AWS). Salary $95,000 - $105,000 About Get Covered LLC We provide cost-effective coverage with just a few clicks — satisfying residents, property managers, agencies, and distribution partners with a process that is as simple and touchless as possible.