IT Senior Application Specialist

Job description

Want to know how a leading workplace experience and facility management company is powered by technology? At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services. With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people. The Job Role as IT Senior Application Specialist: The IT Senior Application Specialist is responsible for the operational management of the global SaaS platform, ensuring it runs reliably, securely, and in compliance with both local and global standards. The role oversees integrations with internal systems, manages user access and configuration, and supports the platform’s alignment with the central governance framework. This includes ensuring data quality, managing change control, and coordinating support across a tiered global model. The manager plays a key role in maintaining platform performance, enabling standardized processes, and supporting cross-functional governance. The Application Manager is expected to ensure the SaaS platform operates within the central governance framework, with clear controls around data access, usage, and retention. They will manage platform compliance, user and license administration, and coordinate releases and configuration changes. The role includes standardising incident and service request handling, overseeing data integrations, and ensuring robust identity and access management. The manager will also support data stewardship, monitor data quality, and maintain performance against SLAs, while contributing to cross-functional governance to align platform usage with business needs. Location: Porto, Portugal Work Regime: Hybrid What you’ll do: Own and administer the global SaaS platform, ensuring secure, reliable, and compliant operations. Act as the subject matter expert for the platform, understanding the system configuration, functionality, data model, and end-to-end Business processes. Manage platform configuration and optimisation to meet evolving business and regulatory requirements. Serve as custodian of the technology ecosystem, including integrations, data pipelines, and supporting applications. Ensure the accuracy, integrity, and governance of Business data and reporting. Coordinate releases, upgrades, testing, and change management activities with internal stakeholders and suppliers. Monitor platform performance, incidents, and service levels, providing Level 2 support and issue resolution. Manage vendor relationships and ensure delivery of contracted services and roadmap commitments. Drive continuous improvement, user adoption, automation, and process standardisation across the Business landscape. Provide expert guidance to business stakeholders by translating Business operational requirements into system capabilities and solutions. Who you’ll work with: Global sustainability, Business Operations Partner and compliance teams. Internal IT teams (integration, infrastructure, cybersecurity, support). SaaS vendor and external support partners. Data governance, enterprise architecture, and cross-functional governance board. Key qualifications: 5+ years of experience managing SaaS platforms in a global enterprise setting. Experience with identity and access management, audit logging, and data integration. Proven ability to manage change control, configuration, and release cycles. Strong coordination and communication across diverse teams and regions. Structured and detail-oriented approach to operational delivery. Proactive problem-solving and continuous improvement mindset. Ability to manage complexity and maintain clarity under pressure. What ISS Offers You: We focus on creating an environment where you can grow and perform at your best: Permanent contract. Competitive compensation package based on your experience, including private health insurance. 22 days of annual leave + 3 additional company days to recharge. Flexible working hours and a hybrid model that supports balance and collaboration. Continuous learning opportunities (technical and behavioural development) to support your growth. Modern, well-equipped office in the heart of Porto. Free parking for your convenience. Access to ISS Tech Communities to connect, learn and share knowledge. Free access to the company gym to support your wellbeing. Snacks and drinks available at the office. Why ISS At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too. ISS is a Place to Be You. Be who you are. Become what you want. Be part of something bigger. Become more. Become ISS. ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves. #LI-Hybrid