IT Service Delivery Director (RtB), Managing Director

Who We Are Looking For State Street Global Technology Services (GTS) is seeking an experienced Vice President, IT Service Delivery Manager to lead the delivery, performance, and stability of production technology services supporting SSBI. The successful candidate brings deep expertise in IT operations, service management, and regulatory governance, with strong knowledge of European regulatory expectations including DORA. Why This Role Matters This role provides end-to-end governance and leadership across Run-the-Bank operations ensuring service performance, risk control, and regulatory compliance. Directly supports SSBI operational resilience and strategic objectives. Organizational Structure & Reporting Reports to the GTS Technology Operations Manager. Acts as primary accountability point for service delivery governance across ICA towers. Works with Technology, Risk, Compliance and Business leadership. Key Responsibilities Own service delivery governance across ICA towers Drive SLA/KPI performance and reporting quality Lead major incident governance and escalation Govern RCA quality and systemic remediation Oversee production change risk and controls Own DORA ICT incident governance Lead operational resilience (BCP/DR) Act as escalation point for major risks Build senior stakeholder relationships Act as Deputy for Service Management responsibilities Core Competencies Strong IT service management expertise Strong communication and stakeholder skills Analytical and governance mindset Ability to operate in high-pressure environments Technical & Regulatory Expertise ITIL knowledge across service processes Multi-vendor environment experience DORA / EU ICT regulation familiarity Audit and control experience Tools & Platforms ServiceNow ITSM Microsoft Office Monitoring and reporting tools Education & Experience 12–15+ years experience VP level experience preferred ITIL certification Minimum Salary: ​ zł282,000 Annual The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​ Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​ In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​ ​ We Offer: ​ Permanent contract from day one​ Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​ Gold Medical Package for employees and their families (partner and children)​ Premium life insurance package and private pension plan​ Wide range of soft skills training, technical workshops, language classes and development programs​ Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​ Variety of well-being programs​ Additional benefits available depending on the seniority of the role About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at Read our CEO Statement State Street's Speak Up Line Załącznik do standardu Whistleblowing i Speak Up SSBI GmbH dla Oddziału w Polsce