IT Service Delivery Manager

Job description

Location: Crystal Springs, Mississippi, United States of America Job ID: R0135068 Date Posted: 2026-07-23 Company Name: HITACHI ENERGY USA INC Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations. In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance. You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful. This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations . Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How you’ll make an impact Lead IT service delivery for assigned factory sites Serve as the primary IT escalation point for the business Ensure effective ticket management, triage, and resolution Deliver and support onsite IT infrastructure and applications Oversee local IT governance, security, and cybersecurity response Manage IT demand intake and prioritize business requirements Lead IT build and improvement projects at site level Coordinate IT vendors and global delivery teams Plan and control site IT budget and costs Enable secure machine and network connectivity Your background Bachelor’s degree in Computer Science, Engineering, or equivalent experience 5+ years of experience in Information Technology 2+ years in an IT leadership or management role Experience supporting manufacturing or industrial environments Project management experience for complex initiatives Strong communication skills in English; additional local language skills valued Tools MS Office products including Excel, Word, SharePoint, Teams, and Outlook ServiceNow (SNOW) Enterprise IT Management Platform Microsoft DevOps and Microsoft Azure SAP S/4HANA Information, Data & Analytics, and Business Intelligence solutions More about us Be part of Hitachi Energy, a global leader accelerating the energy transition Grow your career through international collaboration and development programs Work in a purpose‑driven organization committed to innovation and sustainability What We Offer Comprehensive Health Coverage – Medical, dental, vision, and prescription plans Retirement Savings – 401(k) with company match and additional contributions Paid Time Off – Flexible PTO, paid holidays Professional Growth – Tuition reimbursement and continuous learning programs Family Support – Parental leave, adoption assistance, and fertility benefits Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.