IT Service Delivery Manager Identity and Access Management & Digital Workplace

Job Description: In order to support our diverse team, Airbus Aerostructures (ASA) is looking for an IT Solution Architect for Identity and Access Management (d/f/m). At Airbus Aerostructures, we stand for highly efficient and sustainable aircraft production. This is at the heart of Airbus. With around 10,000 employees, we combine technology and innovation leadership to pioneering efficient and sustainable aircraft production and to make zero-emission flight a reality. You will join our international and dedicated team to provide Digital Workplace (DW) solutions to around 19.000 customers. Your tasks and responsibilities You will manage and steer external suppliers across both the Identity and Access Management (IAM) and Digital Workplace (DW) domains. You will define, monitor, and enforce critical Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure operational stability. You will take ownership of end-to-end Contract Management including lifecycle tracking, cost optimization for software and external operational support. You will act as the primary escalation authority for severe service degradations, actively mitigating operational risks associated with legacy systems. You will conduct rigorous service review meetings, holding vendors accountable for their performance and driving continuous service improvement initiatives. You will work closely with the IAM and DW Architects to ensure that supplier roadmaps and deliverables strictly align with AEROSTRUCTURE’s local operational needs and the strategic goals of the department. Desired skills and qualifications You hold a degree in Business Administration, IT Management, (Business) Informatics, or bring a comparable qualification with proven experience in IT Service & Vendor Management. You bring a strong track record in ITIL-based service delivery, contract negotiation, and supplier steering within a highly complex, multi-vendor corporate environment. You possess a solid fundamental understanding of both Digital Workplace ecosystems (cloud productivity, OS lifecycles) and IAM frameworks (IDM provisioning, access governance). You are highly analytical, with the ability to translate complex IT service data into actionable performance metrics and management reports. You bring excellent negotiation, conflict resolution, and stakeholder management skills to confidently mediate between local AEROSTRUCTURE business units, external vendors, and global Airbus IT functions. You are fluent in Romanian and English. German is highly desirable. Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions. Take your career to a new level and apply online by providing your CV, outlining your motivation, salary expectation and your potential start date. What we offer: We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you. Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays). Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva. Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Aerostructures S.R.L. Employment Type: Permanent ------- Experience Level: Professional Job Family: Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.