IT Service Desk

Job description

**Who We Are:**Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas’ portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings’ access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders. **How You Will Make an Impact** As a **Service Desk Analyst I**, you will work under moderate supervision as a foundational member of the IT Service Desk team supporting a 24-hour operational manufacturing environment. This role focuses on ownership of workstation setup, regional desk support, and asset management, providing hands-on support while building core IT capabilities. Location: West Texas Travel: Up to 10% Hours: Mon–Fri, with on-call responsibilities **Responsibilities** - Provide first-level desk-side and on-site technical support across assigned locations. - Own workstation setup, deployment, imaging, and lifecycle management within assigned region. - Maintain accurate asset tracking and inventory management for IT equipment. - Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation. - Troubleshoot common hardware, software, and connectivity issues using documented procedures. - Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs. - Escalate complex issues to higher-level analysts as appropriate. - Maintain a customer-focused approach while supporting users across office and operational environments. **Minimum Qualifications** - Associate’s degree in Information Technology or related field OR relevant certifications (A+, etc.) OR equivalent experience. - Basic knowledge of desktop hardware, operating systems, and office applications. - Ability to follow defined processes and work under moderate supervision. - Strong organizational and communication skills. - Ability to work in office and manufacturing environments. - Ability to lift and move IT equipment up to 50 lbs. **How You Will Stand Out** - AAS in Computer Science or a related technical field. - Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment. - Experience with monitoring tools, virtualization technologies, and advanced networking systems. - Excellent verbal and written communication skills. - Team-player with a positive, supportive attitude. **What You’ll Love About Us** - **Best People and Team.** Great Place to Work For, Hire Vets, Top Place to Work For – Austin American Statesman - **Your Well-Being is a Priority.** 100% covered Medical, Dental, and Vision - **Invest in Your Future.** 401K with company match, immediate vesting - **Relax and Recharge.** Paid time off and 15+ company paid holidays __PRESENT __PRESENT __PRESENT