IT Service Desk Analyst

Job description

Deloitte is the biggest professional services Firm in the world and making an impact is more than just what we do: it’s why we’re here. We’re driven to create positive progress for our clients, community, people, and the planet. This sense of purpose inspires us to work to the highest standards, to tackle the challenges that matter. We offer a competitive starting salary of €38,000.00 for this role, with salary adjustments reflecting your experience level and expertise. . Why you'll enjoy this new opportunity Join Deloitte's IT Service Desk team and become the critical first point of contact for our organisation's technology needs. This role sits at the heart of our operations, directly impacting how effectively our teams work and serve our clients. You'll own the end-to-end resolution of technical issues, from initial diagnosis through deployment, while building strong relationships across the business. If you thrive on solving problems, supporting colleagues, and making a tangible difference in how technology enables our people, this is your opportunity to grow into a trusted technical leader. Key skills and prior experience that align well with this position Technical troubleshooting expertise : Proven ability to diagnose and resolve hardware, software, and network issues across multiple platforms and systems Client service orientation : Strong communication and relationship-building skills with the ability to explain technical concepts clearly to non-technical users Organisational and administrative capability : Excellent prioritisation, multi-tasking, and problem-solving skills with the ability to manage competing demands in a fast-paced environment IT foundation knowledge : Qualification or demonstrated experience in Computer Science, Business Computing, or equivalent technical background; motivation to build a sustained career in IT What type of work will I be doing? Provide first and second level technical support to end users, diagnosing and resolving hardware, software, and network issues through systematic troubleshooting and research Log, track, and manage all incidents and service requests, ensuring timely updates and resolution within agreed service levels Deploy new hardware, software, and peripheral equipment to end users, ensuring proper configuration and user enablement Assist with the scheduling, coordination, and delivery of the hardware refresh program across the organisation Support the wider IT team with escalations, knowledge sharing, and collaborative problem-solving on complex issues Provide administrative assistance to the IT Management Team, including documentation, reporting, and process support Contribute to continuous improvement of service desk processes and user experience through feedback and suggestions Who is the Hiring Manager? The hiring manager is an experienced IT Service Delivery leader within Deloitte, recognised for their collaborative and supportive approach to team management. They prioritise open communication, professional development, and creating a positive, inclusive team environment where technical excellence and user satisfaction go hand in hand. Where is this role based? This role is based in Dublin and operates on a hybrid working model, with the flexibility to support on-site teams and client locations as needed. Learn more about how we work at Deloitte Works . If you believe that you meet most of the criteria above, we encourage you to apply. Deloitte is an equal opportunities employer and will ensure any reasonable accommodations are implemented as part of the recruitment and selection process.​ What we offer Your reward at Deloitte is competitive, supports our purpose and enables our people to never stop growing. Your reward at Deloitte is not just your salary, we believe in investing in our people's personal and professional development and empowering their work-life balance. Our ambition is to achieve gender equality and enable continuous growth. We offer supports and benefits that suit you, wherever you are in life, including health and well-being, pension, savings, training, coaching and enhanced leave options among others. Keep on being you. Bring your full, absolute self to work, every day. Explore, question and collaborate. Stretch your thinking, while building a career that inspires and energises you. And, whatever motivates you, keep growing both professionally and personally – because when you make an impact that matters, we do too.