IT Service Desk Engineer

Job description

About Blitzy Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution. We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the quantum of software development work. We're backed by multiple tier 1 investors, and have proven success as founders of previous start-ups. Location: Cambridge, MA Compensation: $90,000 - $125,000 base salary (Bonus + equity commensurate with experience) The Role Blitzy is looking for an IT Service Desk Engineer to serve as a frontline technical resource for our growing team. In this role, you'll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across our core business applications. You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale. What Success Looks Like - Employees receive fast, reliable Tier 1 support in person and remotely, consistently meeting SLA targets - New hires are onboarded smoothly, with all accounts, devices, and application access provisioned on time - Internal documentation is thorough, current, and easy for the team to reference - Design-level decisions on infrastructure and security projects are informed by your input and follow-through - Cross-team relationships are strong, with IT viewed as a proactive, trusted partner across the business Areas of Ownership - Day-to-day service desk ticket management and resolution - Okta administration and general employee services support - New hire onboarding, including account provisioning and application access - Management and troubleshooting of network stacks, both wired and wireless - Support and administration of MDM platforms (Jamf, Intune) across Mac and Windows devices - On-site hardware support for offices, meetings, and events - Participation in design-level decisions for infrastructure projects, including MDM rollouts, VPN, and RBAC implementation - Support for office buildouts and related IT infrastructure needs - Creation and maintenance of internal IT documentation Required Experience - 2+ years of experience in an IT support or service desk role - Associate's or Bachelor's degree in Computer Science, IT, or a related field - Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment - Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA - Experience with MDM tools such as Jamf and Intune - Basic wired and wireless network troubleshooting skills - Ability to lift and move equipment weighing 50 lbs or more - Strong organizational skills and comfort working across multiple concurrent projects - A proactive, self-directed approach to identifying and resolving issues What Makes You Stand Out - Relevant certifications (e.g., CompTIA A+, Network+, JAMF Certified Admin, Microsoft Certified: Endpoint Administrator) - Experience with Meraki and AWS, GCP, or Azure environments - Prior involvement in multi-team projects such as MDM rollouts, VPN deployments, or RBAC implementations - A demonstrated willingness to learn new tools and technologies quickly - Strong interpersonal skills and a track record of building relationships across teams What Makes This Role Different This isn't a purely reactive help desk role. At Blitzy, you'll have a direct hand in shaping the systems and infrastructure our team relies on every day, from MDM strategy to office buildouts. You'll work in a fast-moving environment where your input on design-level decisions actually matters, and where solving problems proactively is valued as much as fixing what's already broken. Our Culture Who we are: Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development. We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500. How we work: We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally. Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission. Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration. We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships. We believe in being 'everyday athletes'—taking care of ourselves so we can bring our best minds to work. We promote great sleep, movement, and restorative activities for optimal mental performance. It makes for a happier and more productive team. Blitzy is an equal opportunity employer committed to building a diverse and inclusive team. We believe different perspectives make us stronger.