IT Service Desk Specialist

Job description

Join our global IT Service Desk team to deliver professional, timely IT support and ensure a great experience for our internal users worldwide. This role is key in keeping our teams productive with the latest IT tools and services. What You’ll Do: Act as the first point of contact for IT requests : troubleshoot issues, resolve incidents, and escalate when needed. Support IT onboarding and offboarding : set up accounts, prepare and collect hardware. Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams. Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands-on fixes when remote tools aren’t an option. Coordinate with third-party vendors for hardware, software, or service issues. Maintain accurate asset records for laptops, smartphones, and peripherals. Provide local “hands and feet” support for IT infrastructure, meeting rooms, and basic hardware installations. Follow ITIL-based practices to deliver quality service. Education & Experience: Degree or IT certification plus up to 3 years of experience OR 3–5 years of relevant IT support experience without a degree. Technical Skills: Strong knowledge of Windows OS and Microsoft 365 environment. Hands-on experience in end-user IT support and troubleshooting. Knowledge of iOS and Android mobile OS. Basic understanding of network technologies (WAN, LAN, WLAN) and IT security. Basic knowledge of Windows Server 2019/2022 or Linux systems. Familiarity with Microsoft Entra, Intune, and cloud computing environments. ITIL 4 Foundation or similar certification is an advantage. Soft Skills & Language: Fluent in English (written and spoken). Excellent communication skills with a customer-focused approach. Ability to collaborate in a global environment. To ensure your application can be properly reviewed, please submit your CV in English. If you don’t meet every single requirement, we still encourage you to apply. At TOMRA, diverse perspectives drive innovation and success. You might be the right fit for this or another role. Starting salary from 47000 gross/annually Bonus based on personal and company performance (role-dependent). Meal vouchers and eco-cheques in line with local regulations. 20 days statutory holiday per year + 6 ADV days per year (based on a 39h/week contract model). Hospitalization insurance with dental care for employee and family. Group insurance covering life, retirement, and disability. Bike lease available. Laptop and mobile phone. Professional training and development opportunities. Inclusive company culture and internal career opportunities. Access to TOMRA Share Purchase Program. DE&I Statement TOMRA is proud to be an Equal Opportunity Employer committed to creating and maintaining an inclusive and accessible workplace for all. We prohibit discrimination and harassment of any kind, based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. TOMRA was founded in 1972, based on the development, manufacturing and sale of reverse vending machines (RVMs) for the automated collection of used beverage containers. Today, TOMRA provides solutions for the circular economy through advanced collection and sorting systems, as well as for food processing through sensor-based sorting and grading technology. At TOMRA, we encourage innovation, passion and accountability. We foster the freedom to innovate and take risks that lead to breakthroughs and challenge the status quo. We value focused passion and commitment to success, alongside a responsible and safety-oriented mindset that supports our customers, products, and colleagues. TOMRA Group employs approximately 5,300 people worldwide and is publicly listed on the Oslo Stock Exchange (OSE: TOM). In 2023, TOMRA was named Norway’s most innovative company, ranking first among the country’s top 25 companies.