IT Service Engineer

Job description

Experience: - Providing application production support in ACC. - First Level Suppot for appplications for Call Centers. - Initial troubleshooting of applications. Functions: - Give supports to Call Center, Screen Recording plataforms and Mobile apps. - The person should provide application production support in ACC. - First level support for applications for 3PCC call centers and Call Recording systems. - Initial troubleshooting of applications – does not include the code changes and defect fixes. - Should coordinate with other teams to resolve the outages. - Documentation for support and troubleshooting. - Updating knowledge database. Location: Guadalajara. We offer atractive salary + Superior benefits and relocation bonus. If you are interested please send your Resume to a.malop@dresdenpartners. com Comunication. Team work. Working under preassure. All your information will be kept confidential according to EEO guidelines. Importante empresa de transporte a nivel nacional.