IT Service Management Specialist

Job description

We're Hiring | IT Service Management Specialist 📍 Location: Kronospan Production Site, Settat-Morocco Key Responsibilities -End-User Support Provide hardware and software support to all employees. Manage user accounts, including creation, modification, deletion, and access rights. Maintain IT equipment, including PCs, printers, telephones, and logistics scanners. Administer and maintain the warehouse Wi-Fi infrastructure. -Production IT Support Maintain label printers and delivery note printers. Provide first-level support for production-floor IT equipment. Integrate new devices into the factory network. Perform scheduled backups of production systems. -Server Administration Administer and maintain: Terminal Servers Antivirus solutions Business applications (access control, time attendance, loading planning) Backup systems Local Domain Controller Document Management System (DMS) File shares Email services Print services Virtualization infrastructure Video surveillance systems Windows updates Maintain the server room infrastructure, including: Network equipment (switches, core switches, Call Manager, firewall, Wi-Fi controller) Storage systems (NAS, HP Primera) -Network Administration Perform preventive maintenance of network switches across the facility. Configure new IT devices, including Wi-Fi access points, PCs, PLCs, rack PCs, and IP cameras. Optimize network performance and resources. Manage secure remote access for external contractors. Ensure proper network cabling and documentation of all connection ports. -Internal IT Administration Maintain the IT hardware inventory. Contribute to continuous improvement of the existing IT infrastructure. Participate in the implementation of new IT projects. Qualifications 🎓 Education Bachelor's or Master's Degree (Bac+3 or equivalent) in Information Technology, Computer Systems, Computer Engineering, or a related technical field. 💼 Experience Minimum 2 years of experience in a similar role involving IT support and systems/network administration. English proficiency (C1 level) is a must, Spanish is an advantage Ability to prioritize and manage critical incidents Methodical approach to technical documentation Self-motivated and proactive Excellent communication skills Team player with strong cross-functional collaboration skills At Kronospan, we are looking for talented individuals to contribute to our collective success. We foster a culture that celebrates skills and encourages innovative ideas. Seize the opportunity to join a dynamic, international company that offers numerous opportunities for learning and personal development