IT Service Operations Specialist - AVP

Job description

Job Description: Details of the Division and Team: Ensure stable, secure, and compliant delivery of IT services in Deutsche Bank Thailand, acting as the key interface between local business/operations users, regional/global technology teams, and external vendors. Ensure alignment of technology services with business requirements and regulatory expectations while maintaining strong operational controls and service performance. What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Corporate Group Insurance – premium borne by company Provident Fund Scheme – employer & employee contributions Annual health checkup – cost borne by company (once a year; conditions apply) Flexible Work Arrangements – various ways to work, to fit employees’ needs EAP – free and confidential counseling, online work-life resources Employee networks – Diversity, volunteering, - various activities to participate Primary caregiver & non primary caregiver leave – more than statutory requirement Your key responsibilities: Service Operations & Delivery Manage day-to-day IT operations (Incident, Problem, Change) to ensure service stability, availability, and minimal business disruption. Infrastructure & End User Services Oversight Oversee end-user computing and core infrastructure services to ensure reliability and alignment with business needs. Stakeholder & Vendor Management Act as the primary contact for business stakeholders; manage vendors and ensure service delivery meets agreed SLAs and expectations. Business Alignment & Regulatory Support Ensure alignment between business requirements and available technology services, ensuring solutions meet operational needs. Monitor and assess regulatory requirements and identifying potential impacts to technology services. Risk, Controls, Cybersecurity & Resilience Ensure adherence to DB technology standards, ISMS controls, cybersecurity requirements, and local regulations. Support audits, remediation activities, and contribute to Disaster Recovery (DR) and Business Continuity Planning (BCP). Service Governance & Continuous Improvement Monitor SLAs/OLAs, analyze service metrics, and drive continuous improvement and operational efficiency. IT Asset Lifecycle & Capacity Management Support capacity planning and lifecycle management of IT assets, including refresh, utilization tracking, and decommissioning. Vendor Cost & Performance Monitoring Monitor vendor performance and associated costs to ensure alignment with agreed scope, SLAs, and budget expectations. Reporting & Management Communication Provide regular reporting on service performance, risks, and KPIs; deliver clear updates to management forums. Your skills and experience: Bachelor’s degree in Computer Science, Information Technology, or a related discipline; relevant professional certifications preferred. At least 10 years of relevant experience in IT operations or infrastructure, preferably within international financial institutions or the banking industry. Fluent in English (both written and spoken). Strong understanding of ITIL processes (Incident, Problem, Change, Service Management). Proven ability in stakeholder engagement and vendor management. Knowledge of IT risk, controls, cybersecurity practices, and regulatory compliance frameworks. Exposure to IT infrastructure lifecycle management and service governance practices. How we’ll support you: Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career About us and our teams: Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do. Deutsche Bank & Diversity We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.