IT Service Release Analyst

Job description

The IT Service Release Sr. Analyst is responsible for developing the release schedules and its dependence with all service-related areas and site operations. This role ensures the adoption of a contingency plan to mitigate the risks to the operations, and the execution of a proper rollback plans, in case of incidents during the go-live period. The position also confirms that all components of the service are property tested and validated by the stakeholders. R & R: Service Excellence Strategy Drive the IT service operational processes, compliance and continuous improvement to improve productivity, quality and customer satisfaction Get the training and apply the ITIL and IT service management in all Service Excellence initiatives to deploy services to the organization Support the creation and monitoring of release-related KPIs, dashboards, and performance metrics. Business Unit Engagement Support the IT Service Excellence Organization to strength the partnership with the Business Units, by understanding operational needs, and ensuring IT services are align to current and future business priorities. Work with the Service Excellence leadership to prioritize the Business Unit requirements in the ITSM and Service Excellence initiatives Utilize the service governance and issue resolution processes, to drive service quality, performance, and accountability for the Bus Communicate upcoming releases, risks, testing outcomes, and operational impacts to Business Units. Release & Deployment Management Execute release planning, scheduling, and deployment of services, ensuring minimal disruption to business operations. Confirm that all components (applications, infrastructure, documentation) are tested and approved before deployment . Ensure rollback and contingency plans are in place for all releases. Collaborate with Change Management to ensure all service transitions comply with change control processes. Maintain the integrated Release Calendar, including dependencies with other projects, maintenance windows, and infrastructure updates. Review post‑release outcomes and drive corrective actions or improvement opportunities Service Readiness & Acceptance Validate operational readiness of services, including monitoring, support, and performance management capabilities. Obtain formal service acceptance from stakeholders before production deployment. Facilitate operational acceptance testing or service validation steps to ensure readines. What We are looking for: Bachelor’s degree in computer science, Information Systems, Business Administration, or related field Minimum of 3 years’ experience in service transition and service delivery, preferably in a global multi-site environment. Excellent communication, presentation, and interpersonal skills Ability to work effectively with different levels of mid management and stakeholders Strong skills in implementing Release & Deployment management strategies and Service Readiness & Acceptance Plans. Strong analytical and decision-making skills Ability to manage multiple projects and tasks simultaneously and prioritize effectively Ability to work independently and as part of a team Willingness to travel as needed What we believe : Inclusion -We value diversity in people, ideas, and experiences. Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise. Excellence - We contribute to our developments by seeking knowledge and sharing information. Responsibility - We care about our local communities and the global environment. Collaboration - We are one BorgWarner. - Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.