IT Services Analyst

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. **What we do:** The IT Services Analyst delivers the core services that keep The Trade Desk running: identity lifecycle and access management, IT procurement, asset and inventory management, software license lifecycle, and compliance and audit support. This is a cross-trained role on a unified team. Analysts work across functions rather than in a single lane, take ownership of ITSM process improvements across the service desk, incident, request, access, and change management, and handle Level 2 escalations. **What you'll do:** - Own identity lifecycle operations, including onboarding and offboarding, provisioning, access requests, entitlement reviews, and change management across all applications. - Resolve service requests and access issues, including complex and escalated tickets, within established service levels. - Manage hardware and software procurement, eProcurement and purchase orders, license fulfillment, and global inventory, including 3PL and direct vendor channels. - Administer IT asset management, hardware standards, device testing, and depot stock oversight for global operations. - Manage software license allocation, renewals, and true-ups for core IT applications to maintain license compliance and control spend. - Support vendor intake, contract negotiation, and ongoing vendor and supplier relationships. - Maintain SOX, GDPR, and SOC 2 controls, including entitlement matrix ownership, evidence collection, and audit response. - Drive ITSM process improvements across service desk, incident, hardware request, access, and change management workflows in line with ITIL practice. - Build and improve automations, ticket transitions, dashboards, and self-service solutions that increase transparency and reduce manual effort. - Participate in Level 2 escalations. - Contribute to team projects and platform initiatives such as ITSM maturity, ITAM and IAM platform implementations, and workflow modernization. - Create and maintain documentation, runbooks, and knowledge base articles. - Other duties as assigned. **Who you are:** - Bachelor’s degree in IT or related field or equivalent practical experience and 3+ years of experience in an IT services or IT support role. - Working knowledge of identity and access management, IT procurement, IT asset management, and software license management. - Experience with ITSM and ticketing platforms, ERP and procurement systems, and ITAM or IAM tooling. - Practical understanding of ITIL processes, including incident, request, problem, access, change, and configuration management. - Familiarity with compliance standards and control frameworks, including SOX, GDPR, and SOC 2. - Experience supporting a multi-location, global environment is preferred. - Prior experience working within the ITIL framework in a SOX regulated environment is highly desired. - Strong analytical, written, and verbal communication skills, with a customer service mindset. - Ability to balance operational support responsibilities with strategic project work. - Ability to work independently, share knowledge actively, and contribute in a cross-trained team. - Commitment to confidentiality, ethics, and company values. - Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs. - After Hours, Weekends, and Holidays: Must be available and willing to work after hours, weekends, and holidays as we determine are necessary or desirable to meet critical business needs. - Will be required to carry a company-funded smartphone and is expected to respond to urgent calls in a timely manner. #LI-TP1 *The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.* ***[LA JOBS ONLY]** The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.* ***[SF JOBS ONLY]** Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.* In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Click [here](https://careers.thetradedesk.com/us/en) to learn more. **Note:** Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $48,200—$88,300 USD As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive. Please reach out to us at [accommodations@​thetradedesk.​com](mailto:accommodations@thetradedesk.com) to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process. When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.