IT Site Engineer - Germany

Job description

ROLE HIGHLIGHTS: - IT Site Engineer - Location: Berlin - Department: IT - Reports to: CEO of ICEYE Germany / Head of IT Service and Operations - Employment type: Permanent - Workplace model: Office - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS: You will provide critical, hands-on IT support for our global manufacturing sites, ensuring operational continuity and team productivity. As the primary on-site IT presence for our new and growing manufacturing facilities, you will be responsible for ensuring the reliability of all local IT systems—from office workstations and meeting rooms to the crucial network and computing infrastructure on the manufacturing floor. You will be an experienced IT engineer, capable of independently handling a wide variety of technical challenges. As a key member of the global IT team, you will blend dedicated local support with broader operational responsibilities, contributing to the resolution of IT issues for our worldwide staff via our central IT Service Desk. WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES • Provide day-to-day IT support for ICEYE employees globally, troubleshooting endpoint, access, and secure communications issues • Operate, maintain, and troubleshoot secure communication platforms and associated endpoint configurations • Manage device provisioning, endpoint lifecycle operations, patching, and MDM configurations across Windows, macOS, and Linux environments • Administer user access, SSO assignments, and permissions management using IAM platforms including Okta • Create and maintain operational documentation for IT procedures, endpoint configurations, and issue resolution workflows • Support enterprise networking and secure connectivity troubleshooting across VPNs, DNS, DHCP, and related infrastructure • Collaborate with global IT and stakeholder teams to ensure operational continuity and a high standard of user support WHAT WE’RE LOOKING FOR Your day-to-day responsibilities • Provide hands-on support for local IT systems including endpoints, operating systems, printers, and meeting room technology • Maintain and troubleshoot manufacturing IT infrastructure, including Linux-based systems and local network connectivity • Resolve global IT support requests via Jira Service Management, contributing to shared service desk operations • Manage user access and permissions using IAM tools, and maintain clear documentation for site systems and processes Must haves: • Proven experience in hands-on IT support, field engineering, or systems administration • Strong troubleshooting skills across Windows, macOS, and Linux environments • Solid understanding of networking fundamentals and experience resolving connectivity issues • Experience supporting office IT equipment, collaboration tools, and service desk platforms APPLICATION PROCESS - TA Screen (30 mins) - Technical Interview with Team (60 mins) - Interview with Country Manager (45 mins) WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.