IT Solutions Operations Engineer (Applications Support)

In a nutshell As an IT Solutions Operations Engineer , you will be responsible for the operational excellence, reliability, and validated state of centrally managed laboratory and business-critical IT applications supporting regulated QC and GxP environments. The role focuses on day-to-day operations, compliance, stability, and lifecycle management of laboratory applications such as Empower, NuGenesis, LabSolutions, and similar systems , ensuring systems remain compliant, available, and fit for purpose across BPT sites. This position works closely with QA, CSV, Infrastructure, vendors, and business stakeholders to maintain validated systems, support audits, and deliver controlled system changes. Where will you be based and what business will you support? Based in Barcelona, Spain; you will join a globally distributed team in support of our BioPharma Product Testing business unit. How can you help us? You will work on the following main areas: Operational Support & Stability, to: Provide Level 2 / Level 3 operational support for centrally managed laboratory and enterprise applications, managing incidents across P1 to P4 severity levels in line with ITIL best practices . Perform regular maintenance, upgrades, patching, preventive maintenance, and system health checks . Proactively monitor applications, databases, and virtualized environments to prevent service disruption. Compliance, Quality & CSV, to: Ensure systems operate in compliance with GxP, data integrity, and internal quality requirements . Contribute to Computer System Validation (CSV) activities , including: IQ, OQ, PQ execution Risk assessments Data integrity verification Ensure alignment with GAMP 5 , 21 CFR Part 11 , and EU Annex 11 principles. Support internal and customer audits, inspections, and validation reviews. Incident, Change & Problem Management, to: Manage and coordinate incident, change, problem, and exception management activities. Support root cause analysis and contribute to CAPA definition and follow‑up . Collaborate with Infrastructure, QA, CSV teams, and vendors to resolve issues efficiently. Laboratory Application Ownership, to: Act as a technical subject matter expert for core laboratory applications, like: Empower NuGenesis LabSolutions Other regulated laboratory systems as required (e.g. CDS, SDMS, instrument control software) Coordinate software upgrades, configuration changes, and lifecycle decisions in collaboration with central teams and sites. Interface with application vendors to troubleshoot issues and apply best practices. Automation & Technical Enablement, to: Develop and maintain operational automation scripts to improve stability, monitoring, and repeatability. Support controlled automation initiatives (e.g. job scheduling, scripted maintenance, validation support activities) where aligned with operational needs and compliance. Infrastructure, Virtualization & Databases, to: Use PowerShell and scripting to automate routine tasks, monitoring, and administrative actions. Prepare and maintain automated jobs and scheduled tasks supporting application operations. Demonstrate working knowledge of databases (Oracle, SQL) relevant to laboratory applications. Support virtual machine (VM) environments , including: VM build and configuration Maintenance of validated VM images (experience in VM image creation is a strong advantage) Documentation, Reporting & KPIs Create and maintain technical documentation , operational procedures, and system descriptions. Support preparation of validation and audit documentation . Produce KPIs, operational metrics, and service reports related to system availability and performance. Are you our kind of extraordinary? You have: Strong experience in IT operations within regulated (GxP) environments Solid understanding of CSV, data integrity, and validation lifecycle Hands-on experience with laboratory applications (Empower, NuGenesis, LabSolutions or similar) Proficiency in PowerShell / scripting Good knowledge of Oracle and SQL databases Experience with virtualized environments ; VM image creation is a strong plus Strong collaboration skills with QA, CSV, Infrastructure, vendors, and business users Analytical, structured, and risk-aware mindset What else should I know? Working Model & Availability - Willingness to travel up to 20% to support sites, projects, or audits. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer . We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 65,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years. Why are we here? Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.