IT Specialist

Job description

**About Us:** HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe. ## **About The Role:** As our IT Specialist, you will be the backbone of our employees' day-to-day technology experience, treating every person across the organization as a valued customer and holding yourself to a high standard of responsiveness and resolution. You'll own the full IT function end-to-end, from managing our systems and tools to ensuring every new hire has a seamless first day and every departure is handled securely and completely. This role is as much about service excellence as it is about technical skill - you'll be the first point of contact when something breaks, the person who sets up the new account before someone's first morning, and the one who makes sure nothing falls through the cracks when someone leaves. If you take pride in making technology invisible to the people who depend on it, this role is built for you. ## **Key Responsibilities:** **Core, hands-on (the majority of your time):** - Personally own the full support lifecycle as the sole IT resource — intake, triage, and hands-on resolution for all employee requests — escalating to vendors only where appropriate, while keeping stakeholders informed - Manage employee IT onboarding and offboarding — accounts, hardware, access provisioning and de-provisioning, identify efficiencies as it relates to the onboarding/offboarding process as HiveWatch scales - Own endpoint management end-to-end via MDM — provision and deploy laptops & workstations; manage device policy across the fleet; run hardware lifecycle from procurement to retirement - Administer and set policy for business productivity software (Google Workspace, Microsoft 365) — user lifecycle, access, configuration standards, and license governance - Own and run the corporate network hands-on — firewalls, switching, wireless, VPN, and DNS — including configuration, monitoring, segmentation, and capacity planning - Own internet connectivity and uptime — manage ISP relationships, circuits, and failover so the office and business-critical services stay online - Own engineering tooling provisioning and licensing governance (GitHub, SaaS access) **Ownership, periodic or shared:** - Balance reactive support with proactive improvements as the company scales - Manage the IT vendor and MSP ecosystem — selection, onboarding, SLAs, performance reviews, renewals, and escalations — holding partners accountable to outcomes - Oversee cloud IAM (AWS, GCP) for non-production access — provisioning standards, group management, and access reviews - Own documentation standards for configuration, process, and best practices - Own the HQ technology stack (conference rooms, presentation and phone systems, printers), coordinating vendors for installation and maintenance - Coordinate office build-outs, moves, and low-voltage/cabling projects through vendors ## **Required Qualifications:** - 5+ years in IT with demonstrated progression into ownership of corporate IT for a growing organization; direct experience managing IT vendors and/or MSP relationships - Hands-on experience working at a start-up (early to mid stages) - Strong hands-on experience administering Google Workspace (or Microsoft 365) and managing endpoints via MDM, including laptop/workstation provisioning and hardware lifecycle - Comfort operating as a team of one — self-directed, able to prioritize and personally resolve support requests - A strong technical foundation across endpoint management, IAM/SSO, networking, and cloud — deep enough to build and operate directly, and to set standards and hold vendors accountable - Proven track record managing SaaS licensing and vendor contracts, SLAs, and renewals - Experience with one or more IAM tools and strong understanding of SSO, provisioning, and application/group management - Strong MacOS background and experience overseeing Windows environments - Excellent communication and stakeholder management skills, with the ability to translate technical concepts for various audiences and negotiate with vendors - Strong organizational, written, and verbal skills ## **Additional Qualifications:** - SaaS experience - Experience supporting a GSOC or SOC environment - Experience managing office build-outs, moves, or low-voltage/cabling projects through vendors ## **Additional Info:** - Base salary range for this position is $120,000 - $140,000 USD per year - Eligible to participate in HiveWatch Equity Incentive Plan