IT Specialist

Job description

Get to know the Business Operations Team The Business Operations Team is the central operating hub of Workstreet. We oversee the systems, processes, data, contracting, and alignment with adjacent teams and partners. The team includes a few departments and functions, including Deal Desk, Collections, Data and Analytics, Partnership Management, and IT. The goal of Business Operations is to ensure that our data capture is accurate, our processes are sound, and that the information we gather is fueling our decisions. The Opportunity We are seeking an IT Specialist to join our team, focused on delivering seamless onboarding, software access management, and ongoing IT support for team members across the organization. This role will play a critical part in ensuring smooth IT operations, compliance alignment, and an excellent employee technology experience. What you'll do Support IT onboarding and offboarding – provision and configure access permissions, set up collaboration tools, securely revoke access, assist with data transitions, and coordinate closely with HR to ensure smooth employee transitions. Provide IT support to internal users – serve as the first point of contact for IT-related issues, including password resets, MFA troubleshooting, access requests, and general technical support. Manage accounts and licenses – maintain company accounts and license management systems across tools such as Google Workspace, Microsoft 365, and SSO/SAML platforms. Manage DNS and email authentication infrastructure – configure and maintain DNS records (A, AAAA, CNAME, MX, TXT, SRV), DNS servers, and email authentication/security measures such as SPF, DKIM, and DMARC. Manage and secure network infrastructure – support TCP/IP, VLANs, routing, firewall configurations, network segmentation, access controls, and network performance to ensure secure and reliable connectivity. Streamline IT workflows and provide training – collaborate with cross-functional teams to document and improve IT workflows and escalation procedures, while delivering IT-related training and security awareness support when needed. Who you are Technical support and systems operator - Command 1–3+ years of dedicated ownership in corporate IT support, software access management, or user-facing technical services. Enterprise cloud administrator - Directly manage, configure, and secure core cloud productivity ecosystems, including Google Workspace, Microsoft 365, Slack, and identity access management (IAM) tools. Service queue driver - Orchestrated and resolved high-volume support requests within enterprise ticketing systems such as Jira Service Desk or Linear to meet strict SLAs. Onboarding experience champion - Engineered zero-friction technical onboarding and offboarding workflows, ensuring data security and a premium first-day employee experience. Meticulous documentation author - Formulated precise technical SOPs, workflow charts, and IT escalation procedures that eliminate reliance on tribal knowledge. High-impact technical communicator - Translated complex technical configurations, multi-factor authentication (MFA) parameters, and system security practices into clear instructions for non-technical users. High-velocity startup operator - Executed autonomously within fast-growth environments, managing competing access requests and technical priorities on the fly. Cross-functional collaborator - Aligned directly with People Operations, Delivery, and security stakeholders to enforce strict access control and seamless personnel transitions. What help you succeed Certified systems professional - Hold active, industry-recognized technical credentials such as CompTIA Network+/Security+, Google IT Support, or Microsoft 365 certifications. Automated identity provisioning - Direct deployment and configuration of programmatic account provisioning tools, single sign-on (SSO) integrations, or SAML protocols to scale user management. Advanced CRM automation and scripting - Active execution of custom automation scripts, data analytics tools, or automated administrative workflows. What we offer Career Development : Clear path with mentorship and training opportunities. Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role. Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities. Growth Opportunity : Early-stage company with significant room for career advancement. Remote-First Culture : Flexibility to work from anywhere while collaborating with a global team. What you'll need to thrive Excellent written and verbal English communication skills, with the ability to engage confidently with candidates, hiring managers, and business leaders across global teams. A reliable, high-speed internet connection and a professional home office environment that supports confidential conversations, virtual interviews, and uninterrupted collaboration. Commitment to working a standard schedule of 8:00 AM–5:00 PM U.S. Eastern Time (ET) to effectively collaborate with team members, stakeholders, and cross-functional partners while ensuring timely communication and support. Willingness and ability to travel locally for occasional onsite meetings, team gatherings, or business activities as needed. Hiring and Selection Process Candidates must participate in live video interviews throughout the hiring process with camera on (non-negotiable) and be prepared to verify their identity during recruitment and onboarding. Employment is contingent upon successful completion of identity verification and background screening, where permitted by law. Selected candidates will participate in structured interviews with hiring managers and cross-functional stakeholders to assess role fit, experience, and alignment with Workstreet’s operating principles. Candidates will receive prompt updates and consistent communication throughout the interview process, ensuring a transparent, smooth, and engaging experience at every step. Workstreet Is An Equal Opportunity Employer As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. About Workstreet At Workstreet , we’re on an exciting journey to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in a wide range of GRC (governance, risk, and compliance) services that support frameworks across SOC 2, ISO 27001, GDPR, CMMC, NIST 800-171, NIST 800-53, and FedRAMP. We empower companies to meet regulatory requirements and enhance their cybersecurity posture from day one.