It Specialist – Digital Automation

Job description

Specific Responsibilites Analyze existing business processes and identify opportunities for AI automation, workflow optimization, and digital transformation. Hands-on build, configure, test, and deploy Power Apps and Power Automate workflows, including forms, approval flows, notifications, business rules, connectors, integrations, and exception handling. Develop, test, publish, and maintain Power BI solutions, including data models, Power Query transformations, DAX measures, dashboards, reports, row-level security, refresh schedules, and workspace deployment. Collaborate with business stakeholders to gather requirements, define use cases, document process flows, and establish measurable automation benefits. Develop proof-of-concepts and pilot solutions to validate automation feasibility, business value, scalability, and user adoption. Troubleshoot and resolve application, workflow, integration, data, access, and performance issues across Power Apps, Power Automate, and Power BI, including root-cause analysis and corrective actions. Ensure automation solutions comply with IT security, data privacy, governance, audit, and change management requirements. Prepare technical documentation, user guides, training materials, and standard operating procedures for deployed automation solutions. Support adoption of AI and automation tools across departments through user training, best-practice sharing, and practical business use cases. Track automation KPIs such as time saved, process accuracy, reduction in manual work, user adoption, and business impact. Monitor, support, maintain, and continuously improve deployed Power Platform solutions through version control, release management, performance monitoring, usage reviews, defect fixes, and change requests. Work with business users to define reporting requirements, data sources, KPIs, dashboard layouts, and automated reporting workflows. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management. Key Performance Indicator: Number of automation opportunities identified, assessed, and implemented. Reduction in manual processing time and repetitive administrative work. Improvement in process accuracy, turnaround time, and user productivity. User adoption and satisfaction for deployed AI automation solutions. Timely delivery, accuracy, usability, and adoption of Power BI dashboards and analytics reports. Compliance with IT governance, security, documentation, and change management standards. Quality, reliability, and maintainability of automation workflows after deployment. Must Have Technical Capabilities Power Apps: Hands-on experience building, configuring, testing, deploying, troubleshooting, and maintaining canvas or model-driven applications, including forms, validation, business rules, permissions, and responsive user interfaces. Power Automate: Hands-on experience developing and supporting cloud flows, approvals, notifications, scheduled processes, error handling, connectors, integrations, and monitoring. Power BI: Strong practical capability in Power Query, data modelling, DAX, dashboard and report development, row-level security, publishing, scheduled refresh, workspace deployment, troubleshooting, and ongoing maintenance. Microsoft 365 integration: Experience integrating Power Platform solutions with SharePoint, Teams, Excel, Outlook, and other Microsoft 365 services. Data and integration: Ability to work with structured data, perform data transformation, and connect solutions through standard connectors, SQL, APIs, or equivalent integration methods. Solution delivery: Practical experience with requirements analysis, solution design, testing, user acceptance testing, deployment, technical documentation, production support, and defect resolution. Nice to Have Technical Capabilities Knowledge of Dataverse, Power Pages, AI Builder, Copilot Studio, generative AI, prompt engineering, chatbots, or intelligent document processing. Python scripting: Working knowledge of Python for data processing, task automation, API integration, file handling, and troubleshooting. Familiarity with JavaScript, SQL, PowerShell, or API development is also advantageous. Experience with robotic process automation platforms such as UiPath, Automation Anywhere, Blue Prism, or equivalent tools. Knowledge of Power Platform governance, environment strategy, data loss prevention policies, managed solutions, application lifecycle management, and version control. Relevant Microsoft Power Platform, Power BI, Azure AI, RPA, data analytics, cybersecurity, or project management certifications. We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world .