IT Super User

Job description

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. We know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Role Overview We are looking for a motivated and hands-on IT Key User to support daily warehouse operations within a GXO logistics environment. Acting as the primary point of contact for operational system issues on-site, you will ensure that warehouse colleagues can perform their activities efficiently by providing first-level support for IT and Warehouse Management Systems (WMS). The successful candidate will work closely with Operations, managing incidents, troubleshooting issues, and coordinating with L2 support teams to ensure timely resolution of problems impacting service delivery and customer operations. Your responsabilities will include: Serve as the on-site IT Key User and first point of contact for warehouse system and application issues. Daily monitoring of Application performance and reacting based on anomalities Support daily warehouse operations by troubleshooting and resolving incidents related to WMS, RF devices, printers, workstations, and operational applications. Log, monitor, and manage incidents and service requests through ServiceNow (SNOW) . Escalate unresolved issues to L2 support teams and vendors, providing detailed information and business impact assessments. Assist with system testing, validation, and implementation of new processes, enhancements, and customer projects. Develop and maintain work instructions, knowledge articles, and user guides. To excel in this role, you'll need: Experience in an IT Support, Key User, Application Support, Super User, or similar operational support role. Willingness to work in two shifts from Monday to Friday Experience working in a warehouse, logistics, distribution, or supply chain environment. Understanding of Warehouse Management Systems (WMS) and warehouse operational processes. Strong troubleshooting and analytical skills. Experience managing incidents and service requests within a ticketing system. Ability to communicate effectively with both operational and technical teams. Good working knowledge of Microsoft Office applications GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.