About EPOSBacked by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.As a team member, you will work cross functionally to support our international business and users in KL, Malaysia , and different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide project support e.g. Double 11 , business- specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc. Job DescriptionProvide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.Support VIP/VVIP desktop and event supportSupport event, video conference with understanding knowhow and break fixSupport and troubleshoot desktop Technology and application like Microsoft OfficeGeneral concept for reporting, dashboard With proactive communication with senior executive with quick resolution and follow up planFast learner on new technology with data drivenEnsuring proper documentation, notification, tracking, and follow up of all incidentsTeam Management with cross country is preferredPassionate, high performer, fast learner, willing to take ownershipWork overtime required occasionally for emergency, project and VP support RequirementsJob requirements:5+ years of work experience in large enterprise companiesUniversity degree in computer science or equivalent experience in ITStrong knowledge in User & VIP Support and ITIL methodologyProven ability of project management Strong Communication with different department and stakeholdersExcellent English and Mandarin (Speaking and writing)
About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
As a team member, you will work cross functionally to support our international business and users in KL, Malaysia , and different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide project support e.g. Double 11 , business- specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.
Job Description
- Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
- Support VIP/VVIP desktop and event support
- Support event, video conference with understanding knowhow and break fix
- Support and troubleshoot desktop Technology and application like Microsoft Office
- General concept for reporting, dashboard
- With proactive communication with senior executive with quick resolution and follow up plan
- Fast learner on new technology with data driven
- Ensuring proper documentation, notification, tracking, and follow up of all incidents
- Team Management with cross country is preferred
- Passionate, high performer, fast learner, willing to take ownership
- Work overtime required occasionally for emergency, project and VP support
Requirements
Job requirements:
- 5+ years of work experience in large enterprise companies
- University degree in computer science or equivalent experience in IT
- Strong knowledge in User & VIP Support and ITIL methodology
- Proven ability of project management
- Strong Communication with different department and stakeholders
- Excellent English and Mandarin (Speaking and writing)
