This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.Key ResponsibilitiesAssist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.RequirementsProactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;Fluent in Arabic and English. Able to collaborate in a multicultural environment.
This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.
Key Responsibilities
- Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
- Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
- Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
- Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
- Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
- Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
- Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
- Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
- Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.
Requirements
- Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;
- Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;
- Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
- Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
- Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
- Fluent in Arabic and English. Able to collaborate in a multicultural environment.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
Moomoo is an investment and trading platform that empowers global investors with pro-grade, easy-to-use tools, data, and insights.
We believe investing is a transformative and long-term journey. That's why moomoo empowers investors with the tools and data they need to help unlock their financial potential today and in the future. Whether you're a beginner or a pro, moomoo is here to power your investment journey. With access to a wide range of both user-friendly and advanced features, including real-time market data, technical analysis tools, and in-depth order book data moomoo users can potentially enhance their trading strategies to pursue their goals.
Our mission is built on three core values: transparency, innovation, and community. By using these values to guide us, we deliver a comprehensive investment experience for individuals across all trading levels.
