IT Support

Job description

**SimSpace serves as an AI Proving Ground where organizations can confidently train, test, and outmaneuver adversaries in any environment.** Trusted by allied governments, militaries, enterprises, and research institutions worldwide, SimSpace enables adaptive, AI-ready defenses that stay ahead of evolving threats. Founded in 2015 by experts from U.S. Cyber Command and MIT Lincoln Laboratory, the platform unifies training, testing, and validation in a realistic, live-fire simulation—helping teams evaluate security investments, optimize performance, and compress cyber readiness cycles from months to days. **Why join SimSpace?** We are an organization that is focused on building our culture and mindfully enhancing our atmosphere every day which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers. **How Do We Work?** We believe that people are at the center of everything we do. SimSpace fosters a culture of continuous learning, curiosity, and professional growth. That belief shows up in action: in-house training, internal and external learning platforms, cyber conferences, industry events, and dedicated time for skill development. Our people are empowered to shape their careers - and it shows. Year over year, SimSpace consistently outperforms industry benchmarks in internal mobility, promotions, and total rewards growth. **Who Thrives Here?** We are a team of innovators, protectors, and problem-solvers. We believe diversity of thought and experience fuels better solutions, and we’re committed to building teams that reflect the communities we serve. Whether you’re remote or office-based, you’ll collaborate with talented colleagues across departments and time zones, united by the mission to create a safer digital world. **We invite you to apply today!** We are looking for a proactive, automation-minded IT Systems & Support Engineer based in Costa Rica to join our IT team. Working closely with the broader IT organization, this role helps co-own end-to-end technology operations across a global environment. This is a hands-on role that blends day-to-day employee support with systems engineering, SaaS governance, endpoint management, and workflow automation. The successful candidate will improve reliability and employee experience while reducing repetitive administrative work through well-designed processes, scripting, and integrations. # **What You Will Do** • **SaaS Administration & Governance:** Administer and maintain SaaS applications, software inventory, and license allocation using Torii and core platform-management tools. Audit application usage, manage access controls, and help enforce security baselines across the organization. • **Endpoint & Device Management:** Maintain, test, and deploy endpoint configurations, software updates, and security policies using Microsoft Intune for Windows and Addigy for macOS. Support reliable zero-touch provisioning through Autopilot and Apple Business Manager and maintain device-compliance baselines. • **Workflow Automation & Lifecycle Management:** Design, build, and maintain automated onboarding and offboarding workflows across HRIS, identity, and SaaS systems. Develop and maintain scripts and REST API integrations using technologies such as JavaScript/Node.js, PowerShell, and Bash to eliminate repetitive IT tasks. • **End-User Support & Operations:** Co-own daily support requests and technical troubleshooting to ensure timely resolution and minimal disruption. Diagnose and resolve complex software, identity, hardware, and network issues while identifying opportunities for durable, automated fixes. • **Documentation & Continuous Improvement:** Create and maintain clear IT documentation, runbooks, and self-service guides. Improve operating processes by identifying root causes, standardizing repeatable work, and reducing manual effort. # **What You Will Bring** - Strong bilingual proficiency in English and Spanish skills required across written, virtual, and in-person interactions - **Experience:** 3+ years of experience in IT systems administration, IT operations, or infrastructure support in a cloud-forward environment. - **Endpoint Expertise:** Hands-on experience configuring and administering Microsoft Intune and Addigy, or a comparable macOS management platform such as Jamf Pro. - **SaaS & Identity Management:** Demonstrated experience with SaaS operations, identity management, and SaaS governance tools such as Torii, BetterCloud, Okta, or Microsoft Entra ID. - **Automation & Scripting:** Strong ability to build practical automation using JavaScript/Node.js, PowerShell, Bash, REST APIs, or similar technologies for SaaS and IT-system integrations. - **Problem Solving:** Strong analytical skills and a bias toward identifying root causes and building permanent solutions rather than relying on temporary workarounds. # **Preferred Qualifications** • **Identity as Code:** Experience or interest in managing identity and access controls declaratively using tools and practices such as Terraform or GitOps. • **HRIS Integrations:** Experience integrating IT automation tools directly with HRIS platforms. • **Certifications:** Relevant platform certifications such as Addigy Certified Expert, Microsoft 365 / Entra ID, or Apple certifications. **We’re proud to offer a competitive and comprehensive package designed to support your well-being, growth, and success:** - **Health & Wellness.** Private medical, dental, vision, and life benefits. - **Mental Health Support.** Access to company-paid counseling, coaching, and resources for you and your family through Spring Health. - **Parental Leave.** Paid leave plans to support you and your loved ones during life’s most important moments. - **Ownership Opportunities.** Equity stock options at hire, with annual performance-based grants—become an invested stakeholder in our shared success. - **Continuous Learning.** Access a LinkedIn Learning membership to prioritize your personal and professional development. - **Social Connections.** Monthly reimbursements for meaningful connections with teammates through our SocialSpace Community. **SimSpace is an Equal Opportunity Employer:** *In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.* *SimSpace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.* *Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!* *We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact* [*careers@simspace.com*](mailto:careers@simspace.com)*.* *SimSpace does not accept unsolicited resumes from employment agencies.* *Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range.*