IT Support Administrator

Job description

Posting Type Hybrid Job Overview WHO WE ARE Relativity is a leading legal data intelligence company building technology that helps users organize data, discover the truth, and act on it with confidence. Our AI-powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high-stakes legal work where accuracy and trust are crucial. The world’s largest law firms, corporations, and government agencies rely on Relativity’s legal AI software to securely surface and manage the most relevant and impactful information in their matters. Beyond our commercial impact, we are committed to expanding access to technology and supporting pro bono legal work. ABOUT THE ROLE The IT Support Specialist (Intermediate) provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives. Job Description and Requirements WHAT YOU’LL DO Provide Tier 2 support for escalated incidents requiring deeper technical analysis. Troubleshoot advanced desktop, network, and application issues across multiple platforms. Independently resolve most assigned tickets without guidance. Act as an escalation point for Tier 1 analysts. Train and coach junior team members. Support identity management tasks (Azure AD/Microsoft 365, IAM workflows, MFA troubleshooting). Assist with endpoint management activities using MDM tools (Intune, JAMF, Autopilot). Own major incident communication for incidents within scope. Contribute to knowledge base improvements and documentation quality. Participate in root-cause analysis for recurring issues. Support deployment of enterprise hardware, software, and configuration baselines. Collaborate with global IT teams to maintain consistent support standards. WHAT WE’RE LOOKING FOR Required Associate degree or equivalent technical foundation. 2+ years in technical support. Strong proficiency with operating systems, hardware, and enterprise applications. Experience supporting remote, hybrid, and global teams. Preferred Experience leading small projects or process improvement initiatives Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4 Experience with automation or scripting tools. Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify. Benefit Highlights: Comprehensive health, dental, and vision plans Parental leave for primary and secondary caregivers Flexible work arrangements Two, week-long company breaks per year Additional time off Long-term incentive program Training investment program All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: 72 000 and 108 000PLN The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Required Skills: Customer Service, Documentations, Incident Management, Information Technology (IT) Services, IT Service Desk, Microsoft Office, Microsoft Windows, Remote Desktops, Technical Support, Troubleshooting