IT Support Administrator I

The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows.

We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.

As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.

What You'll Do:

• Locally support and troubleshoot users within our NYC office

• Remotely support and troubleshoot our end user’s problems

• Educate on and enforce our IT compliance and policy obligations

• Maintain our Zoom Rooms and AV hardware within conference rooms

• Monitor for security threats and malware, staying ahead of the curve to protect our users

• Occasionally maintain the in-office, local network infrastructure

• Maintain enterprise systems and company IT assets such as servers and desktops

What We Look For:

• Experience with macOS administration and support

• Ability to improvise and find immediate solutions

• Experience managing formal ticketing systems

• Experience administering SaaS technologies

• Flexibility to work with all types of technology

  • macOS, Windows, Printers, Network devices, etc.

• Experience with machine and account provisioning and deprovisioning

• Experience managing Enterprise security:

  • Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown

  • Email security—tools for signed/encrypted email communication

• Mobile device management technologies

• Willing to grow, learn, and be proactive in finding new, efficient solutions

Pluses:

• Experience administering Google for Business

• Self motivated to learn and advance their career within IT

• Experience with AV systems

• Ability to explain difficult technical concepts without being condescending

• Apple Certified Associate or ACSP certification

• Automation and scripting experience

• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency

• Confidence to maintain office IT infrastructure on their own, as needed

Compensation & Benefits:

Pay Grade - E
Equity Grade - 2

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA) per year: $80000 - $100000

Please note that visa sponsorship is not available for this position.