IT Support Associate

Job description

About Rune Rune Technologies builds mission-critical software for military logistics and sustainment. Our flagship product is TyrOS, an AI-enabled logistics command and control platform that gives commanders a single, real-time operating picture of their sustainment fight, from inventory and distribution to medical and operational planning, even in degraded and contested environments. We're not a traditional defense contractor. We're a small, fast-moving team that combines deep operational experience in and with the DoD with the software discipline of the best product companies, and we apply that combination to a customer set that desperately needs it. We stay close to our users by embedding directly with military units during exercises and rotations, and we ship constantly based on what we learn. The U.S. military and its allies face a real logistics modernization problem. We're building the software to solve it. About The Role Rune Technologies is building cutting-edge technology to solve complex defense and national security challenges. We're looking for an IT Associate who is eager to learn, enjoys solving technical problems, and wants to help build and support a modern IT environment for a fast-growing organization. As an IT Support Engineer, you'll work directly with the IT Manager to support employees across the company while helping maintain the systems, devices, and infrastructure that keep our business running. This role is ideal for someone with a strong IT support background who is looking to expand into systems administration and IT operations. The ideal candidate is curious, dependable, and enjoys helping others. They take ownership of problems, communicate clearly, and are eager to expand their technical skills while contributing to a collaborative IT team. This position offers the opportunity to gain experience across endpoint management, identity, networking, security, and cloud infrastructure in a rapidly growing technology company. What You’ll Do - Provide Tier 1 and Tier 2 technical support for employees across Windows and macOS environments. - Provision, configure, deploy, and troubleshoot laptops, desktops, mobile devices, and peripherals. - Manage user accounts, licensing, and security policies within Microsoft 365. - Support identity and access management, including Okta, MFA, and Single Sign-On. - Assist with endpoint management using Mobile Device Management (MDM) platforms, including macOS device management. - Monitor and maintain endpoint compliance, software deployments, and security configurations. - Perform hardware inventory management, asset tracking, and lifecycle management. - Troubleshoot networking issues involving Wi-Fi, VPN connectivity, DNS, DHCP, and endpoint connectivity. - Assist with firewall administration, network security best practices, and connectivity troubleshooting. - Support SaaS application administration, onboarding, and offboarding processes. - Create and maintain IT documentation, standard operating procedures, and knowledge base articles. - Participate in security initiatives including patch management, endpoint protection, and security awareness. - Escalate complex issues when appropriate while maintaining excellent communication with end users. - Assist with IT projects, infrastructure improvements, and process automation initiatives. Qualifications - 2+ years of experience in an IT support, Help Desk, Desktop Support, or IT Operations role. - Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, and user management. - Experience supporting and managing macOS devices in a business environment. - Familiarity with Mobile Device Management (MDM) solutions for endpoint administration. - Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.-Useful for wifi issues - Basic understanding of firewall concepts, network security principles, and access control. - Experience with endpoint management, software deployment, and device lifecycle management. - Strong troubleshooting skills across hardware, operating systems, and cloud applications. - Excellent customer service, communication, and organizational skills. - Ability to prioritize multiple requests while maintaining attention to detail. Desired Qualifications - Experience with Microsoft Intune, Kandji, or other MDM platforms. - Experience with Microsoft Entra ID (Azure AD) and identity management. - Familiarity with endpoint security platforms such as Microsoft Defender for Endpoint, CrowdStrike, or SentinelOne. - Experience supporting cloud-first or hybrid environments. - Experience with enterprise Wi-Fi and firewall platforms (SonicWall, Palo Alto, Cisco Meraki, or similar). - Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals. Benefits Rune offers top-tier benefits for full-time employees to include a full suite of insurance options at no cost for employees and low-cost to spouses and dependents. Highly competitive equity grants are also included in the majority of full time offers and are considered part of Rune's total compensation package. Benefits include: - Comprehensive medical, dental, and vision plans; premiums 100% covered by Rune for all employees; exceptionally low premiums for spouses and dependents - Basic life insurance and disability 100% covered for all employees by Rune; option to purchase additional life insurance available - ‘Take the time off that you need, when you need it’ paid time off, not accrual based - Generous company holiday calendar including a holiday shutdown in December - Supportive leave of absence program including time off for military service, medical events, and parental leave - Full 401(k) retirement plan for all full-time eligible employees - Company-funded commuter benefits - Free access to on-site gym at office