IT Support Associate II

Job description

Developing professional who resolves complex issues, supports upgrades, conducts advanced troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination. SKILLS | Expectations & Responsibilities Technical Expertise - Provide second-level technical support for complex hardware, software, and network issues. Perform advanced troubleshooting and root cause analysis, and implement permanent fixes. Assist with system upgrades, deployments, and configuration of enterprise applications. Mentor junior technicians on technical processes and best practices. Communication & Leadership - Communicate effectively with stakeholders by providing clear status updates and technical guidance. Take ownership of escalated issues and coordinate resolution across teams. Customer Service Mindset - Deliver proactive support by anticipating user needs and preventing potential issues. Maintain strong relationships with end users through responsive and empathetic service. Critical Thinking - Evaluate complex problems and design effective solutions aligned with organizational goals. Prioritize tasks based on business impact and resource availability. Governance & Standards - Audit - Enforce compliance with IT security policies, standards, and regulatory requirements. Conduct periodic reviews of system configurations and access controls. Ensure accurate documentation for audits and maintain the integrity of IT records. Vendor and Financial Acumen - Manage vendor relationships for service agreements, repairs, and procurement. Evaluate vendor performance and escalate concerns when necessary. Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware. Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance. Solutions: In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PC's Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling Software - Office, Exchange, SharePoint Effective problem-solving skills Ability to handle multiple tasks/projects Demonstrated customer service skills and proven interpersonal skills Good communication skills Inquisitive and exploratory mind-set IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company All your information will be kept confidential according to EEO guidelines. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!