IT Support Contractor

Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers. Magna Legal Services is seeking a hands-on **IT Support Contractor** to support a company-wide Windows 11 upgrade initiative. This is a fully on-site role based at Magna’s King of Prussia, PA office. The 6-month contract role will focus on preparing, upgrading, configuring, and troubleshooting employee workstations while ensuring a smooth transition to Windows 11. ### Primary Responsibilities - Perform workstation backups and prepare devices for Windows 11 upgrades. - Install and complete Windows 11 upgrades on employee desktops and laptops. - Install and update required hardware drivers. - Reinstall and configure business applications following upgrades. - Test upgraded devices to ensure hardware, applications, and peripherals function properly. - Troubleshoot and resolve desktop, operating system, driver, and application issues. - Provide hands-on end-user support throughout the upgrade process. - Document completed upgrades and escalate more complex technical issues as needed. ### Desired Background - Previous desktop support, help desk, or IT support experience. - Hands-on experience supporting Windows 10/11 environments. - Familiarity with PC hardware, drivers, software installation, and troubleshooting. - Strong problem-solving and customer service skills. - Ability to work independently and efficiently in an on-site environment.