IT Support Coordinator

Job description

About The role Reporting to the Director, IT , you will serve as a first point of contact for end-user IT support requests and play an active role in the day-to-day IT operations of the organization. This is an on-site role based in St. Louis, MO (West County). Working across both Mac and PC platforms and supporting Microsoft 365 and Google Drive, the primary responsibilities of your role will be to: Provide responsive, high-quality first line (Level 1) IT support to all employees across hardware, software, and services for a 100% remote workforce. Stay abreast of a dynamic IT support backlog ensuring efficient and effective delivery of services. Support Microsoft 365 and Google Workspace environments. Support a variety of third-party SaaS applications for productivity and work management. Support the deployment, configuration, and management of Mac and PC endpoints. Coordinate onboarding and offboarding, including device setup and access provisioning. Help maintain IT asset inventory and documentation. Escalate unresolved issues within the team in a timely and organized manner. What You'll Do Serve as the primary point of contact for IT support requests received via ticketing system, email, phone, or chat. Troubleshoot and resolve hardware, software, and peripheral issues on both Mac and PC platforms. Support the setup, imaging, and deployment of new employee devices (Mac and PC). Execute standard IT processes such as employee onboarding, offboarding, and hardware refresh cycles. Coordinate and perform logistics for all hardware, including shipping and receiving of all devices, tracking, and refurbishing devices for re-use. Support IT asset lifecycle management including procurement, inventory, and disposal. Administer and support end-user accounts and access within Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Google Drive. Maintain accurate records in the IT asset management system. Document common issues and resolutions to build and maintain an internal knowledge base. Escalate complex or unresolved issues to the IT Systems Administrator with clear documentation. Support ad hoc IT projects and initiatives as directed. Key Functions End-user support and service desk operations. Mac and PC deployment and troubleshooting. Microsoft 365 and Google Drive administration. IT asset logistics, tracking and documentation. User onboarding and offboarding support. Knowledge base and process documentation. What You'll Bring You will bring these qualities to the table: Excellent written, verbal, and customer service skills with a professional, service-first attitude. Strong diagnostic and troubleshooting skills and ability to resolve issues across Mac (macOS) and PC (Windows) environments. A detail-oriented, organized approach to managing multiple open tickets and requests simultaneously. Comfort working with both Microsoft 365 and Google Drive in a corporate setting. A team-oriented mindset with a willingness to learn and grow within a collaborative IT environment. High level of personal integrity and the ability to handle confidential information with appropriate discretion. A proactive, solutions-oriented attitude and genuine interest in technology and continuous improvement. What You Will Need 1–2+ years of experience in a technology-based customer support, IT support or help desk role. Hands-on experience supporting both Mac (macOS) and PC (Windows) environments, including deployment and troubleshooting. Working knowledge of Microsoft 365 applications and administration (Exchange, Teams, SharePoint, OneDrive). Working knowledge of Google Drive and Google Workspace tools. Strong written, verbal, and customer service communication skills. Familiarity with IT ticketing or service desk systems. Basic understanding of networking concepts (DNS, DHCP, VPN, Wi-Fi connectivity). Ability to work independently and manage multiple priorities in a fast-paced environment. Associate’s or Bachelor’s degree in IT, Information Systems, or related field preferred; equivalent practical experience accepted. CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals, Apple Certified Support Professional (ACSP), or similar certification preferred. Why Join Us You'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. We're a collaborative, fast-moving team where curiosity is encouraged, ideas are welcomed, and great work is recognized. We believe the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow. Benefits & Compensation We believe great people deserve great support. Our company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including: Competitive compensation Flexible work environment Medical, dental, and vision insurance Unlimited paid time off 401(k) with company match Company-paid life and disability insurance Paid parental leave A collaborative culture with autonomy and ownership Employee wellness programs and additional perks Additional Information No agencies, please. We are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Please note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs. At this time, we are unable to sponsor or transfer employment visas for this position. About Us We are a modern marketing collective built for scale, efficiency, and impact. As the parent company, Agital supports three specialized go-to-market agencies—Go Fish Digital, REQ, and WDG—with shared infrastructure, advanced technology, and deeply experienced people, allowing each brand to do its best work. Go Fish Digital makes the complex simple and the simple powerful by uniting strategy, creative, media, and SEO into one seamless engine for growth. REQ connects storytelling, technology, creativity, and digital strategy so ambitious organizations can own what’s next. WDG designs and builds enterprise web experiences that connect with diverse audiences and help organizations adapt to rapid technological change. Together, we operate as one strong, collaborative ecosystem, backed by smart systems, AI-powered capabilities, and a culture of curiosity, where people can grow their careers while shaping how ambitious brands grow in the world.