Our partner, a fast-growing Greek IoT company, is looking for a Technical Support Engineer to join their operations and field support team. The ideal candidate will support hardware devices and platform functionality, ensuring smooth integration and reliable operation of our smart infrastructure solutions — such as smart waste management, fleet tracking, and sensor networks.Key ResponsibilitiesProvide 1st Level Support to end customers and partners via e-mail and phone Offer instructions and technical guidance to end users Perform technical administration and manage incidents using internal tools or ticketing platforms Provide technical support for IoT devices and connectivity issues (GSM, APNs, signal quality, diagnostics) Configure and test IoT devices and integrate them with cloud platforms Support the Order-to-Delivery lifecycle (parameterization, technical installations, training) Provide 2nd Level Support and troubleshoot complex issues Monitor system health and proactively identify root causes of software malfunctions Collaborate with cross-functional teams and support field engineers to resolve issues in the lab or on-site Participate in hardware testing, firmware updates, and pilot rolloutsRequirementsBachelor’s degree in IT, Electronics, or related technical field 3–5 years of experience in tech support, embedded systems, or IoT environments Strong ability to understand and address customer needs Familiarity with physical diagnostics (signal, wiring, connectivity, sensor behavior) Basic networking knowledge (TCP/IP, UDP, connectivity checks, port/connection testing) Experience with network analysis tools (e.g., Wireshark, tcpdump) and basic connection testing tools (telnet, ssh) Ability to extract, manipulate, and analyze log data Good knowledge of SQL and relational databases, including basic administration tasks (backups, restores, indexing, user permissions) Strong communication skills in Greek and English (written and verbal) Comfortable working across cross-functional teamsNice to HavePrevious experience in smart city, IoT, or embedded device deploymentFamiliarity with diagnostic tools, firmware flashing, system administrationBasic scripting experience (e.g. Bash or Python)BenefitsInvolvement in innovative and high-impact IoT projects in Greece and abroadA supportive and tech-savvy team environmentGross monthly salary of up to €1,600 depending on the candidate's level and competence, plus Ticket Restaurant meal vouchers and private medical insurance.Opportunities for professional growth toward senior support, technical operations, or solution engineering roles
Our partner, a fast-growing Greek IoT company, is looking for a Technical Support Engineer to join their operations and field support team. The ideal candidate will support hardware devices and platform functionality, ensuring smooth integration and reliable operation of our smart infrastructure solutions — such as smart waste management, fleet tracking, and sensor networks.
Key Responsibilities
- Provide 1st Level Support to end customers and partners via e-mail and phone
- Offer instructions and technical guidance to end users
- Perform technical administration and manage incidents using internal tools or ticketing platforms
- Provide technical support for IoT devices and connectivity issues (GSM, APNs, signal quality, diagnostics)
- Configure and test IoT devices and integrate them with cloud platforms
- Support the Order-to-Delivery lifecycle (parameterization, technical installations, training)
- Provide 2nd Level Support and troubleshoot complex issues
- Monitor system health and proactively identify root causes of software malfunctions
- Collaborate with cross-functional teams and support field engineers to resolve issues in the lab or on-site
- Participate in hardware testing, firmware updates, and pilot rollouts
Requirements
- Bachelor’s degree in IT, Electronics, or related technical field
- 3–5 years of experience in tech support, embedded systems, or IoT environments
- Strong ability to understand and address customer needs
- Familiarity with physical diagnostics (signal, wiring, connectivity, sensor behavior)
- Basic networking knowledge (TCP/IP, UDP, connectivity checks, port/connection testing)
- Experience with network analysis tools (e.g., Wireshark, tcpdump) and basic connection testing tools (telnet, ssh)
- Ability to extract, manipulate, and analyze log data
- Good knowledge of SQL and relational databases, including basic administration tasks (backups, restores, indexing, user permissions)
- Strong communication skills in Greek and English (written and verbal)
- Comfortable working across cross-functional teams
Nice to Have
- Previous experience in smart city, IoT, or embedded device deployment
- Familiarity with diagnostic tools, firmware flashing, system administration
- Basic scripting experience (e.g. Bash or Python)
Benefits
- Involvement in innovative and high-impact IoT projects in Greece and abroad
- A supportive and tech-savvy team environment
- Gross monthly salary of up to €1,600 depending on the candidate's level and competence, plus Ticket Restaurant meal vouchers and private medical insurance.
- Opportunities for professional growth toward senior support, technical operations, or solution engineering roles
HumanI is an Executive Search firm, satisfying the needs of organizations for C-level, Senior and Middle positions, or specialized projects in the Engineering and Software functions. In parallel, through our partnerships we support HR Digital Transformation initiatives and build data analytics to facilitate informed decision making.Founded in 2018, we offer a combination of different experiences, international exposure, networking and a solid ethical ground that guarantees bringing the best talents on board. We operate on a continuous sourcing process; assessing market opportunities, building our networks, meeting talented people with a fair potential for current and future needs. Our competitive advantage stems from the collaboration of diversified people with backgrounds in HR, Psychology, Coaching, IT and Finance.Our brand “HumanI”, stands for Human Intelligence, encompassing our belief that no matter how multifaceted, digitally advanced or artificially intelligent a system may seem, it will always be a creation of 𝗛𝘂𝗺𝗮𝗻𝘀. This human aspect and ethical part of our work makes us unique in what we do. Ethical Headhunting; treating our candidates as our true clients, investing time and effort, consulting them on their careers. Supporting our companies as genuine strategic partners, investing in understanding their own internal needs and market trends.Our people follow ethical codes of practice, towards both our candidates and partnered companies. As partners, we will explore true underlying needs, providing solutions that add value and match companies’ potential to change. Likewise, after placing a candidate, we periodically follow up to see how the executive adapts and provide support when truly needed. Each person is 𝗨𝗡𝗜𝗤𝗨𝗘 to us.After all, talent resides in deviations; embracing it, is the only way forward.
HumanI is an Executive Search firm, satisfying the needs of organizations for C-level, Senior and Middle positions, or specialized projects in the Engineering and Software functions. In parallel, through our partnerships we support HR Digital Transformation initiatives and build data analytics to facilitate informed decision making.
Founded in 2018, we offer a combination of different experiences, international exposure, networking and a solid ethical ground that guarantees bringing the best talents on board. We operate on a continuous sourcing process; assessing market opportunities, building our networks, meeting talented people with a fair potential for current and future needs.
Our competitive advantage stems from the collaboration of diversified people with backgrounds in HR, Psychology, Coaching, IT and Finance.
Our brand “HumanI”, stands for Human Intelligence, encompassing our belief that no matter how multifaceted, digitally advanced or artificially intelligent a system may seem, it will always be a creation of 𝗛𝘂𝗺𝗮𝗻𝘀. This human aspect and ethical part of our work makes us unique in what we do. Ethical Headhunting; treating our candidates as our true clients, investing time and effort, consulting them on their careers. Supporting our companies as genuine strategic partners, investing in understanding their own internal needs and market trends.
Our people follow ethical codes of practice, towards both our candidates and partnered companies. As partners, we will explore true underlying needs, providing solutions that add value and match companies’ potential to change. Likewise, after placing a candidate, we periodically follow up to see how the executive adapts and provide support when truly needed.
Each person is 𝗨𝗡𝗜𝗤𝗨𝗘 to us.
After all, talent resides in deviations; embracing it, is the only way forward.
