TMGM is seeking an IT Support Technician to join our global IT support team. As an IT Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees across different locations. You will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.At TMGM, we value collaboration, innovation, and excellence. As an IT Support Technician, you will have the opportunity to work with a diverse team of professionals and gain exposure to cutting-edge technologies in the financial services industry. If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we would love to hear from you!Key ResponsibilitiesInstall and configure computer hardware, software and networking systems.Troubleshoot hardware and software issues, both remotely and in person.Maintain and monitor computer systems, including backups and security systems.Ensure that all hardware and software are up-to-date with the latest patches and upgrades.Provide technical support to end-users in person, via phone or by using the internal ticketing system.Create and maintain technical documentation, including user manuals and troubleshooting guides.Collaborate with other IT team members to develop and implement new technology solutions.Keep up-to-date with the latest trends and technologies in the IT industry.Adhere to all company policies and procedures related to IT.Requirements At least 2 years of experience in a similar role. Proficient in Microsoft Windows and Office Suite. Experience with Microsoft eco-system including Microsoft 365 and Azure. Experience with Atlassian Jira and Confluence. Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and in a team environment. Willingness to work flexible hours as needed.
TMGM is seeking an IT Support Technician to join our global IT support team. As an IT Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees across different locations. You will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.
At TMGM, we value collaboration, innovation, and excellence. As an IT Support Technician, you will have the opportunity to work with a diverse team of professionals and gain exposure to cutting-edge technologies in the financial services industry. If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment, we would love to hear from you!
Key Responsibilities
- Install and configure computer hardware, software and networking systems.
- Troubleshoot hardware and software issues, both remotely and in person.
- Maintain and monitor computer systems, including backups and security systems.
- Ensure that all hardware and software are up-to-date with the latest patches and upgrades.
- Provide technical support to end-users in person, via phone or by using the internal ticketing system.
- Create and maintain technical documentation, including user manuals and troubleshooting guides.
- Collaborate with other IT team members to develop and implement new technology solutions.
- Keep up-to-date with the latest trends and technologies in the IT industry.
- Adhere to all company policies and procedures related to IT.
Requirements
- At least 2 years of experience in a similar role.
- Proficient in Microsoft Windows and Office Suite.
- Experience with Microsoft eco-system including Microsoft 365 and Azure.
- Experience with Atlassian Jira and Confluence.
- Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Willingness to work flexible hours as needed.
Join TMGM, a globally renowned multi-asset financial services provider headquartered in Sydney since 2013. With our expertise in clearing and broking services, we offer an extensive range of over 12,000 tradeable products, including Forex, CFDs, equities, and bonds.At TMGM, we take pride in our prestigious partnerships, such as being one of the Official Partners of the Australian Open and the Official Online Trading Platform of the AFF Suzuki Cup 2020. We are also honoured to sponsor the legendary world-champion Italian goalkeeper Gianluigi Buffon. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. We are driven by a vision to create a financial ecosystem that delivers a superior trading experience for every participant worldwide.
Join TMGM, a globally renowned multi-asset financial services provider headquartered in Sydney since 2013. With our expertise in clearing and broking services, we offer an extensive range of over 12,000 tradeable products, including Forex, CFDs, equities, and bonds.
At TMGM, we take pride in our prestigious partnerships, such as being one of the Official Partners of the Australian Open and the Official Online Trading Platform of the AFF Suzuki Cup 2020. We are also honoured to sponsor the legendary world-champion Italian goalkeeper Gianluigi Buffon. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. We are driven by a vision to create a financial ecosystem that delivers a superior trading experience for every participant worldwide.
