IT Support Engineer

Job description

OUR COMPANY Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes. Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch. Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes. We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale. THE ROLE: As an IT Support Engineer, you'll play a key role in ensuring seamless IT operations by managing device lifecycle, supporting conference room technology, and maintaining IT infrastructure. This is a hands-on role — you'll be responsible for software configurations, service settings, and IT operational policies across the organization. You'll work closely with employees and application administrators to provide comprehensive support for devices, accounts, and technical issues. YOUR RESPONSIBILITIES WILL INCLUDE: - Manage the full device lifecycle — provisioning, deprovisioning, MDM profile management, device auditing, and ensuring all IT assets are healthy, up to date, and properly configured. - Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance bottlenecks, connectivity issues, and email client configuration. - Oversee enterprise identity and access management — account provisioning and deprovisioning, quarterly access reviews, SSO configuration, and tracking services in use (e.g., Miro, Superhuman, Salesforce). - Monitor and manage conference room devices and A/V equipment to ensure they are online, up to date, and functioning properly. - Maintain and update MDM scripts and collaborate with application administrators to improve IT workflows, user lifecycle management, and operational efficiency. REACH OUT TO US IF YOU HAVE: - Strong experience with device management, including MDM, EDR, and patch management. - Proficiency with macOS and Windows internals, including configuration policies, basic shell scripting, and administration tooling. - Experience with enterprise networking, including configuring switches and routers, troubleshooting 802.3 and 802.11 issues, and maintaining clean office network environments. - A proven ability to independently diagnose and resolve complex technical issues across macOS and Windows environments. - Effective communication skills — you can support diverse technical and non-technical stakeholders while staying calm and friendly in frustrating IT situations. BONUS POINTS IF YOU HAVE: - Familiarity with corporate IT management, including process optimization and asset governance. - Experience with scripting and automation to improve IT workflows. - Knowledge of SSO configurations and user lifecycle management practices. A NOTE ABOUT US: Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients. For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location. We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment SOME PERKS OF WORKING FOR ARCH INCLUDE: - Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly. - Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning. - Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth. - Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help. - Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch. - Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.