IT Support Engineer

Job description

## About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ## How we work - **High-velocity:** Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - **Impact not job titles:** We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - **AI first:** We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - **Excellence everywhere:** Everything we do should match the quality of our AI models. - **Global team:** We prioritize your talent, not your location. ## What we offer - **Innovative culture:** You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - **Growth paths:** Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - **Learning & development**: ElevenLabs proactively supports professional development through an annual discretionary stipend. - **Social travel**: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - **Annual company offsite:** Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - **Co-working**: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ## About the role We’re looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home. ## What You'll Do - **Device lifecycle management**: assist with laptop procurement, setup, returns, and secure wiping - **Office IT support**: provide on-hand support to our colleagues in our New York office, as well as support with expansions and/or office buildouts - **AV support**: ensure meeting rooms and AV equipment are running reliably - **End-user support:** be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout. - **Onboarding**: run IT onboarding calls for new joiners - **New IT projects**: contribute to IT initiatives - **Automation and tooling**: build automations and Slack bots to streamline repetitive work - **Documentation**: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base ## What you bring - A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems. - Strong organisational skills, attention to details and a proactive mindset. - Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.) - Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar) - Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management. - A willingness to learn new tools and technologies quickly - Clear written and verbal communication skills with a knack for writing helpful documentation. ## Bonus - Prior experience in a high growth / startup environment - Experience in a customer or public-facing role - Experience with Agentic AI tooling - Familiarity with bash scripting ## What we offer At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer: - Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package. - Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes. - We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation. - Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland. This position will be 4 days on-site in our New York office. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.