IT support Engineer

Job description

First/Second line IT support for company internal users and contractors. Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring, administering and updating Windows, MAC, Linux operating systems on user devices. Managing user device environment using user device management tools. Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems. Physical network related tasks (patching, device installation, ports assignment, cabling). Server and network equipment installation and maintenance, cable patching in data centers and server rooms. Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning. Working closely with the facility and security teams to resolve security issues. Constant development and improvements of local IT infrastructure. Providing IT assets management according to internal procedures; Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements; Timely incident resolution, escalation to third party suppliers and problem analysis and resolution; Provisioning system updates and deployments according to respective internal procedures; User request fulfilment according to established SLAs. Performing other duties, as asked by the manager, which are related to this position or IT infrastructure. Logistics, manage inventory and equipment between locations. Secondary (higher, special etc.) education. Excellent fluent written and spoken Armenian and English. Good communication and presentation skills Ability to create structured documentation Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions Fundamental IT skills – hardware, OS, applications, networking, security. Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software. At least 2 year experience in supporting user IT devices hardware and software. Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services. Fundamental knowledge of IT procedures and security principles. Certifications on IT systems administration/support preferred. Enterprise employment experience preferred. Health insurance; Outstanding experience in an international environment; Excellent working environment including gym and canteen; Privilege card; Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO) . We are a global developer and provider of innovative products and services for online casino entertainment . Our business-to-business solutions empower operators around the world to deliver unrivalled online gaming experiences to their players. Evolution is home to a growing family of award-winning product brands, including: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel . With over 22,000 employees across 40+ global sites , we operate in diverse fields such as: Game Development & Innovation Software Engineering Live Game Presentation & Hosting Studio & Facility Operations IT & Support Services Our dynamic and creative environment drives continuous innovation and offers unique opportunities for both personal and professional growth . About Evolution Armenia Evolution Armenia , established in 2020 , is one of the newest and fastest-growing studios within the global Evolution network. Located in Yerevan , it plays a vital role in delivering live casino games 24/7 to players around the world. The studio is known for its high-tech environment and vibrant work culture, with a strong focus on hiring Game Presenters . With the ambition to become one of the leading employers in Armenia , Evolution Armenia provides flexible, engaging, and rewarding career opportunities for young talent—especially women seeking a dynamic start in the entertainment and tech industry.