IT Support Engineer

Job description

**Ataccama** is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence. Recognized as a **Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision**, Ataccama continues to set the standard for enterprise-grade data trust. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values: **Challenging Fun** **ONE Team** **Customer Centric** **Candid and Caring** **Aim High** **About the Role** You will be the first point of contact for employees across the company, ranging from engineers to VPs and C-level executives, so clear and friendly communication matters just as much as technical skill. You will handle everyday hardware and software issues, manage our core SaaS tools, and help keep our IT processes running smoothly. ### What You Will Do - Be the go-to person for employees needing IT help in person, on Slack, and through our ticketing system. - Diagnose and resolve hardware issues. - Troubleshoot software issues on Windows and macOS. - Administer and support core SaaS systems: Google Workspace, Microsoft Entra ID, and MDM (device management). - Manage the employee IT lifecycle: onboarding, offboarding, access provisioning, and device handovers. - Maintain accurate records of hardware inventory and software licenses. ### What You Bring (Requirements) - Hands-on experience in IT or technical support. - Strong communication skills and a service-oriented mindset. - Ability to communicate clearly and patiently with people of all technical skill levels, from new hires to executives. - Genuine enjoyment of helping people, including non-technical users. - Good written and spoken English. - Understanding of security best practices in IT. ### Preferred Experience - Administration of Jamf - Administration of Microsoft Intune - Administration of Google Workspace ### AI Experience - Passion for automating processes using AI is required. - High-level understanding of how AI works and how to use it to simplify repetitive work. - Understanding of MCP (Model Context Protocol) concepts. ### Language Skills - Good written and spoken English - Native or native-level Czech or Slovak