IT Support Engineer

Job description

Description: Responsibilities: Provide level I and II support for company’s SaaS solutions Provide level I and II support for SharePoint, Dynamics CRM and NAV. Work directly with customers and employees to resolve issues and incidents Be responsible or onboarding new employees and configuring laptops/PC for use in O365 environment Document network processes, procedures, and practices Be a part of the 24x7 emergency on-call and work nights and weekends during maintenance periods and service outages BA/BS Degree in a related technology field or equivalent experience 3+ years of extensive working experience in IT support role Knowledge and experience installing and configuring Windows 10 Prior experience and functional knowledge of Dynamics CRM and SharePoint Excellent verbal and written communications skills Must be capable of independent self-direction Nice to haves: Office 365 experience Microsoft SQL experience Microsoft Dynamics NAV functional experience All your information will be kept confidential according to EEO guidelines.