IT Support Engineer

Job description

We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications. Your tasks: Serve as the first point of contact for customer Key-Users reporting incidents or questions Receive, categorize, and prioritize and solve tickets in the helpdesk system Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds Monitor system dashboards and alerts for automated storage and conveyor systems Assist operators and Key-Users with login issues, user permissions, and routine tasks Escalate and follow up unresolved or complex issues to Level 2 Support with clear documentation Maintain and update the knowledge base with recurring issues and standard procedures Support end-user training sessions or refreshers when needed Technical or logistics background (IT, mechatronics, industrial engineering, logistics) Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics Strong analytical skills, attention to detail, and a methodical approach to problem-solving Customer-focused, with strong communication and interpersonal skills Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards) Fluent in English (written and spoken), German or French is a plus You demonstrate attention to detail. You have a first experience as a helpdesk representative You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously. You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations. Knowledge of Salesforce + Remote Desktop Mgr and 3CX is a plus You are willing to participate in our 24/7 standby service and eventually transition into a shift system. In other words, you get energised by solving complex problems, supporting customers when it matters most, and transforming challenges into lasting customer success What do we offer you? A place in an enthusiastic, young fast growing organisation with the necessary ambitions The necessary freedom and opportunity to take initiative. An intensive training by experienced people. An attractive salary in an international environment with many benefits: Company car with fuel card/charging pass Group & health insurance Meal vouchers (8€) Eco vouchers Net allowances CAO90 Bonus Laptop iPhone + subscription 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total) Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period. Movu Robotics Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?