IT Support Engineer

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. * Act as the single point of contact for all IT incidents and service requests, managing and prioritizing tickets to minimize backlog. *Monitor system health and ensure business continuity following established incident management procedures. *Troubleshoot and resolve technical issues, escalating to vendors when required, while keeping users informed of progress. *Deploy, administer, and maintain end-user devices (computers, laptops, tablets, printers, mobile phones, scanners, etc.). *Manage the full lifecycle of end-user and server infrastructure, including procurement, SOE builds, hardware diagnosis, warranty claims, and decommissioning. *Maintain IT asset inventory, software/OS licensing, and conduct regular end-user audits. *Administer Active Directory, security groups, and user accounts in collaboration with HR. *Support video conferencing (on-prem & cloud) and general AV facilities. *Commission, maintain, and decommission on-site network infrastructure, including racking, provisioning, and fibre/ethernet patching. *Perform server maintenance through regular updates, backup monitoring, and troubleshooting. *Ensure compliance with ALS cybersecurity standards, including systems validation and site access card management. *Administer local server applications and support laboratory management systems. *Contribute to IT policies, procedures, and organisational change management controls. *Provide technical support to project teams and assist in rolling out new applications and solutions. คุณสมบัติ : *Thai native และสามารถใช้งานภาษาอังกฤษในการสื่อสาร (พูด ฟัง อ่านเขียนได้) *ปริญญาตรีสาขาเทคโนโลยีสารสนเทศ วิทยาการคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง *มีประสบการณ์ด้าน IT Support / System Administration / Network อย่างน้อย 3–5 ปี *มีภาวะผู้นำ สามารถบริหารจัดการงานและทีมงานได้ *มีความรู้ด้าน Windows Server, Network, Cybersecurity และ Cloud Systems *มีความรับผิดชอบสูง แก้ไขปัญหาเฉพาะหน้าได้ดี และทำงานภายใต้แรงกดดันได้ Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.