IT Support Engineer

Job description

If you are looking to excel and make a difference, take a closer look at us… Key Responsibilities 1. IT Asset & Lifecycle Management End-to-End Asset Tracking: Manage the inventory for all user devices (laptops, desktops, printers, IP telephones), shared devices (device for common usage), and branch-specific hardware. Accountable for all IT assets. Procurement & Disposal: Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards. User & Service Management: Onboarding/Offboarding: IT provisioning for new hires and asset recovery for resignees. Shared Services: Oversee printer user management and physical access system, including access rights and usage tracking. 2. ITSM & Incident Governance Service Desk Excellence: Act as an escalation point for service requests, incidents, and change requests within the ITSM tool Process Management: Assist in managing incidents to ensure minimal business disruption. Periodic review tickets in ITSM. 3. Operational Resilience & Compliance System Health Checks : Conduct regular health checks on core IT systems and infrastructure to ensure availability. MAS TRM Alignment: Ensure all IT support activities align with MAS Technology Risk Management (TRM) guidelines, particularly regarding endpoint security and access control. BCP & DR : Actively participate and support Business Continuity Planning (BCP) and Disaster Recovery (DR) drills, ensuring IT support readiness during contingency scenarios. 4. Documentation & Reporting Standard Operating Procedures: Maintain and update IT SOPs to reflect current workflows and regulatory changes. Management Reporting: Prepare monthly performance slides and asset utilization reports for management. Ad-hoc Projects : Support IT service management initiatives and transformation projects as assigned. Requirements Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field. Experience: 5–7 years of experience in IT Support or Operations, preferably within the Banking or Financial Services sector in Singapore. Technical Skills: Proficiency in ITSM frameworks (ITIL Certification is a strong plus). Familiarity with Windows/Mac OS, SCCM, Active Directory, end point cybersecurity and MDM solutions. Hands-on experience with hardware and software troubleshooting Compliance Knowledge: Solid understanding of MAS TRM Guidelines. Soft skills: Ability to work across functional and support cross-team initiatives to achieve departmental goals.. Committed to a high standard of service excellence to all user requests. "Can-do" attitude with a focus on proactive problem-solving and operational resilience. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.