IT Support Engineer

Job description

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. I. Position Summary: The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Engineer plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices. This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Engineer must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed. As part of a global technology team, the IT Support Engineer contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience. II. Core Responsibilities: Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented Provide thoughtful end user computing support for diverse business units and different locations Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements Adherence to and enforcement of all information security protocols Perform preliminary server administration and manage the network connectivity Help champion, deploy, and support new technologies to address business needs Demonstrate excellent communication skills, integrate well at all levels and be able to work independently A strong ability to remain focused with a professional and flexible attitude while multi- tasking Always maintain complete confidentiality and discretion Participate in moves and changes as they relate to the technology environment Occasional travel and occasional on-call escalation support III. Technical Skills: Previous experience in a level one IT support role Administer, maintain, and support Microsoft Office productivity suite Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration Remote access and VPN Configuration and Administration Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms Enterprise Level AV Administration and Support Set up and support mobile devices and desktop telecommunications IV. Knowledge, Skills, and Abilities: Strategic Thinking: Ability to identify and escalate trends for attention. Technical Knowledge: In-depth understanding, curiosity, and desire to learn about the technical environment. Teamwork & Communication: Exceptional interpersonal skills to engage and support stakeholders at all levels. Continuous Improvement: Understand the needs of the business TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . 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