IT Support Engineer

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. About the Role: (As an IT Engineer, you will provide technical and operational support across end-user systems, infrastructure, and business applications. You will ensure stable, secure, and compliant IT operations aligned with Thermo Fisher Scientific’s global standards. What You'll Do: Serve as an IT support representative for Brisbane sites for all site IT-related services which include End User Support, Infrastructure Support and Business Applications. Serve as the interface between global IT and business units to ensure collaboration and coordination between all stakeholders and implement global IT computing solution standards to the sites. Support employees with software and hardware issues e.g. Microsoft Office, printers, mobile and other end users computing (EUC) business applications and diagnose PC / Hardware faults and its solutions as required. Ensure systems are equipped with software for backups and cyber security to ensure data is backed up, systems are secure, protected and patched per company standards. Perform procurement of computers and peripherals and oversee system life-cycle management at the sites to ensure systems are replaced or upgraded in a timely manner to ensure continuous system stability and support. Collaborate with Global IT and vendors to quickly resolve IT system issues (major incidents or critical system failures), minimizing business impact, maintaining system availability and reliability. Handle Incident and Request tickets through the ServiceNow system, ensuring compliance with priorities and SLA requirements. Ensure new hires are provided with the required hardware on time before the new hires on board. Work and coordinate with Global IT teams (Network, Servers, Backup, Disaster Recovery, AV, Printing etc) and vendors to review and resolve system issues in a timely and quick manner to minimize business impact and maintain system availability and reliability. Support local facility team for IT server rooms and communication rooms according to the IT standards. Support IT projects, ensuring timely delivery and adoption of new digital technologies. Suggest and implement improvements (PPI) to systems, processes, hardware, and software to improve security, system capabilities and business operations. Perform other duties as assigned. Ensure availability of global business applications (e.g., Trackwise, eDMS, SFLMS etc) and support business team by escalating Incident and Request tickets for business applications. Support deployment of local systems and its peripherals (Label Printers, Scanners etc). Education Diploma or bachelor’s degree in information technology or computer science, or equivalent. Minimum 2 years’ experience in IT Site Support (desk side), ideally in manufacturing or regulated environments (e.g., pharma, banking, logistics). Relevant technical certificates (Windows, Network, Application, IT Project Management) is a plus. Experience & Skills Strong knowledge of Windows and Office 365 environments. Practical understanding of LAN/WAN, VPN, and server management. Familiarity with ServiceNow or equivalent ITSM tools. Understanding of cybersecurity best practices and endpoint protection. Ability to interact professionally with a diverse group e.g., executives, managers. Excellent communication and stakeholder management skills. Analytical and problem-solving mindset with strong ownership. Ability to work independently and prioritize multiple tasks. Other Important Information Occasional off-hours support (on call support) Benefits Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer. Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues. Flexibility: Balance your work and personal life with flexible arrangements. Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave. Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you. Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development. Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific , where diverse experiences, backgrounds and perspectives are valued. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.