IT Support Engineer, Corporate

Job description

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US. ### What You'll Do: - Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management. - Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy. - Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. - Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. - Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. - Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. - Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability. - Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. - Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate. - Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. ### What We're Looking For: - 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. - Strong knowledge of macOS and Apple hardware troubleshooting. - An ability to quickly troubleshoot both wireless and wired networking issues. - Experience with Google Workspace, Zoom, and cloud-based collaboration tools. - Hands-on experience supporting AV equipment and Zoom Room configurations. - Familiarity with Jamf or other Apple device management tools. - Impeccable customer service and communication skills—especially when working with senior leaders. - Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities. - Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). - A strong service-oriented mindset, with a friendly attitude and a genuine desire to help. ### Bonus Points For: - Experience with Okta, Auth0, or other identity platforms. - Familiarity with AWS infrastructure or other cloud admin responsibilities. - Hands-on knowledge of Jira and Confluence. - Scripting or automation experience (e.g., Bash, Python, or AppleScript). - Exposure to endpoint detection, compliance tooling, and IT auditing best practices. ### Why You'll Love Working Here: - Mission-driven company improving access to healthcare - Fast-moving, startup environment with enterprise-level backing - Open vacation policy (for salaried team members) - Employee discounts and paid parental leave - Comprehensive health benefits and 401(k) - Supportive, people-first IT culture with a security mindset