IT Support Engineer (FAP-BC-IQS-2026-229-GRAE)

Job description

Within the FAP Department, you will join the Business Computing (BC) Quality and Service Team and contribute to delivering high-quality IT services across the organisation. You will play a key role in providing second-line support for business applications, coordinating hardware support activities, assisting users, and helping improve service processes through automation and documentation. This position offers a unique opportunity to work in a diverse IT environment, collaborate with experts across multiple domains, and gain hands-on experience in IT support, service management, hardware lifecycle management, and process improvement. Your responsibilities: User Support & Service Delivery Provide second-line support for Business Computing applications, investigating and resolving user issues. Deliver technical assistance and guidance to users of Business Computing services and applications. Coordinate with application experts, IT specialists, service providers, and support teams to ensure timely resolution of incidents and service requests. Hardware & Asset Management Provide hardware-related support to designated users and coordinate equipment interventions, office moves, and replacements. Manage computer equipment inventory, stock levels, asset tracking, and associated administrative processes. Documentation & Knowledge Management Create, maintain, and enhance technical documentation, software installation guides, knowledge base articles, and operational procedures for the team and Service Desk. Operational Improvement & Security Coordination Contribute to IT security activities by liaising with security experts and promoting good security practices. Identify and implement opportunities to streamline and automate operational and administrative processes. Your profile: Experience in one or more of the following areas would be considered an advantage: Windows and Mac workstation administration and troubleshooting. Hardware deployment, inventory management, or asset management. IT support, help desk, service desk, or technical user support. Experience with ServiceNow. Technical documentation and knowledge management. IT service management practices and ticketing systems. Skills: Interest in IT support, technology, and helping users. Basic understanding of computer systems, hardware, networking, and cybersecurity. Strong problem-solving and communication skills. Ability to work collaboratively in a team environment. Organised, reliable, and eager to learn. Interest in improving processes and finding efficient ways of working. Spoken and written English, with a commitment to learn French. Eligibility criteria: You are a national of a CERN Member or Associate Member State . By the application deadline, you have a maximum of two years of professional experience since graduation in Computer Science / Computer Engineering (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree . You have never had a CERN fellow or graduate contract before. Applicants without University degree are not eligible. Applicants with a PhD are not eligible. Job closing date: 14.10.2026 at 23:59 CEST. Contract duration: 24 months, with a possible extension up to 36 months maximum. Working hours: 40 hours per week Job flexibility: Fully Onsite Target start date: 01-January-2027 This position involves: A valid driving licence. Work during nights, Sundays and official holidays, when required by the needs of the Organization. Job reference: FAP-BC-IQS-2026-229-GRAE Field of work: Information Technologies Benchmark job: 301130 - Computing Technical Engineer Global Benefits A monthly net stipend of either 5266 or 5793 Swiss Francs per month depending on your degree. 30 days of paid leave per year plus 2 weeks annual closure. Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. Family, child and infant monthly allowances depending on your individual circumstances. A relocation package (installation grant and travel expenses) depending on your individual circumstances. Possibility to extend your contract up to 36 months. On-the-job and formal training including language classes. Overview of CERN - Discover a world where the impossible is made possible! At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive. Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success. If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe! TAKE PART! More information about us, here: