IT Support Engineer - Maternity Cover

IT Support Engineer - Maternity CoverTerm: Full-time, 12 month contractLocation: High WycombeSalary: £25000-£35000 pa + benefitsWe are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.This contract role will start in September 2026 and is expected to last for 12 months.You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business. Essential experience :Professional experience with Microsoft Office 365 Administration MDM Platforms (ideally Apple Business Manager, Intune or Jamf)Experience of MacOS/Windows - hardware & software troubleshootingProfessional Experience working in another IT Support role Experience beneficial to the role: Azure / Entra ID cloud services – modern workplace SharePoint AdministrationJira / Confluence administration PowerShell scriptingPrinter Troubleshooting Android and iOS device support Secure email gatewaysITIL-based Service Management Networking fundamentals (TCP/IP, DNS, DHCP)Configuring or Supporting Single Sign-On SSOProfessional use of CoPilot and AI tools Full UK Driving Licence About UsFocusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.

IT Support Engineer - Maternity Cover

Term: Full-time, 12 month contract

Location: High Wycombe

Salary: £25000-£35000 pa + benefits

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience :

• Professional experience with Microsoft Office 365 Administration
• MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
• Experience of MacOS/Windows - hardware & software troubleshooting
• Professional Experience working in another IT Support role

Experience beneficial to the role:

• Azure / Entra ID cloud services – modern workplace
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise thirteen successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation, Ampify Music, Sequential, Oberheim, Optimal Audio, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world. Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep. Sequential and Oberheim have been a leading force in the resurgent popularity of analogue synthesizers. These instruments are a mainstay of performing and recording artists and can be seen and heard on countless stages and recordings. Optimal Audio offers a streamlined portfolio across controllers, amplifiers and loudspeakers all working seamlessly together, making it easy to select the right product, install and use. Linea Research, based in Letchworth Garden City, designs and manufactures high power amplifiers, networked Digital Signal Processors and system control software for commercial use sound systems. Sonnox in Oxfordshire designs award-winning high quality audio plugins for mixing and mastering. OutBoard offer a range of stage rigging motor controls plus electrical safety test products and TiMax specialise in immersive sound experiences.Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, age, disability, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Read more about our commitment to diversity and inclusion Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. You can read our environment policy here

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity. We want to create opportunities for everyone to enjoy making music, from musicians trying to capture their unique sound, to the professionals delivering the greatest shows on earth.The Focusrite Group has an illustrious history with four Queen's Awards for Enterprise among a host of other accolades. We comprise thirteen successful and rapidly growing brands: Focusrite, Focusrite Pro, Martin Audio, ADAM Audio, Novation, Ampify Music, Sequential, Oberheim, Optimal Audio, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning over four decades, our brands continue to shape the music-making world.

Focusrite leads that world in audio interfacing technology – more musicians record through Focusrite than any other brand. The Focusrite Pro team are focussed on the complex needs of the audio professional for whom sound is not just a passion, but a way of life. Martin Audio have been uniting audiences for almost five decades with their awe-inspiring touring and installation loudspeaker systems. Based in Berlin, ADAM Audio are precision innovators in the field of professional monitoring and loudspeaker technology, made famous by their unique ART ribbon tweeter. Novation is obsessed with helping electronic music makers find new ways to produce and perform new music. Born out of that team and based in Tileyard, King's Cross, London, Ampify Music make innovative music-making apps that are highly accessible, yet extendable and deep.

Sequential and Oberheim have been a leading force in the resurgent popularity of analogue synthesizers. These instruments are a mainstay of performing and recording artists and can be seen and heard on countless stages and recordings. Optimal Audio offers a streamlined portfolio across controllers, amplifiers and loudspeakers all working seamlessly together, making it easy to select the right product, install and use. Linea Research, based in Letchworth Garden City, designs and manufactures high power amplifiers, networked Digital Signal Processors and system control software for commercial use sound systems. Sonnox in Oxfordshire designs award-winning high quality audio plugins for mixing and mastering. OutBoard offer a range of stage rigging motor controls plus electrical safety test products and TiMax specialise in immersive sound experiences.

Music technology is an enriching space to work in, and that’s not about to change. We embrace its evolution, and that means remaining open to new ideas. We enjoy a Group-wide open-door culture, where we can all contribute and everyone is heard as we grow and develop, both as individuals and as a team. We encourage innovation and fresh-thinking and are passionate about the inspirational solutions we create. Behind our success is a tightly knitted, like-minded family of music and audio lovers. We’re always pulling together to try and make a difference; our frequent appearance in ‘The Sunday Times 100 Best Small Companies to Work For’ is testament to this.

As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, age, disability, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change.
Read more about our commitment to diversity and inclusion
Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future. You can read our environment policy here