IT Support, Executive Services

Job description

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together. We are looking for an IT Support, Executive Services to deliver white-glove, high-touch technical support and asset management for our C-suite and executive leaders. As the IT Support, Executive Services on our End User Services (EUS) team, you will work closely with Executive Assistants, senior leadership, and regional IT engineering teams to ensure seamless executive operations, zero-downtime hardware refreshes, and proactive service delivery. Alongside VIP support, you will actively resolve core EUS queue tickets to keep a pulse on emerging system trends, maintain deep hands-on familiarity with everyday operational changes, and seamlessly step in to support general team volume whenever needed. Your strengths in executive relationship management, high-volume IT service delivery, and macOS/Windows endpoint administration will drive your success. You will report to the Senior Manager, End User Services and will be based in our Austin, TX office. This is an onsite position requiring daily presence in the office to provide direct, hands-on support. What You’ll Do Build trusted relationships with Executive Assistants (EAs) through regular syncs to proactively plan around executive travel, high-stakes meetings, and hardware upgrades, ensuring zero technical friction for leadership. Deliver white-glove, dedicated technical support to C-level executives and VIP visitors in Austin, resolving complex technical roadblocks with urgency and complete discretion. Manage dedicated executive hardware assets, VIP spare inventories, and planned hardware refreshes to guarantee uninterrupted productivity for Procore's leadership team. Drive high-volume Tier 1–3 ticket resolution in the queue alongside the broader support team, maintaining fast SLA response times and staying aligned with operational system changes. Provide end-to-end event tech execution for high-stakes executive meetings, town halls, and board meetings, including pre-event AV testing and active meeting monitoring. Partner closely with Digital Employee Experience org to troubleshoot endpoint issues, optimize automated device provisioning, and elevate overall queue health. What You Bring Proven track record in IT Desktop Support / Service Desk roles with dedicated experience supporting executive leadership and partnering with Executive Assistants. Practical experience troubleshooting executive conference room systems and AV technology (Zoom Rooms, Neat) to ensure flawless high-profile meetings. Expertise across macOS, Windows OS, and mobile devices (iOS/Android) to efficiently resolve multi-platform hardware and software issues. Hands-on proficiency with modern SaaS, Identity, and ticketing platforms (Okta/SSO, Google Workspace, Zoom, Slack, O365, Jira Service Management) to maintain seamless daily access and support. Working knowledge of MDM tools (Jamf and Intune) to support endpoint configuration, security patching, and automated deployments. Exceptional interpersonal skills and emotional intelligence, with the ability to maintain composure, urgency, and confidentiality when supporting executive stakeholders under pressure. Additional Information Base Pay Range: 71,552.00 - 98,384.00 USD Annual This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.